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New Phone - Email in use

New Phone - Email in use

Dympna
New phone. Setup app. When I try to login it says email account is linked to another account. I removed my old phone. Spotify premium should only be on this new phone. Not on any other device
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3 Replies

Maxim

Hey @Dympna,


Can you please post a screenshot of the error message?

Thanks!

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Dympna
Hi,


When I log in it says:


Login failed

You've already created an account with this email address

ok

Maxim

Can you please try logging in with your username and password, instead of your email address and password?


Let me know how it goes!

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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