New Phone - Email in use

[Dympna]

New phone. Setup app. When I try to login it says email account is linked to another account. I removed my old phone. Spotify premium should only be on this new phone. Not on any other device

[Maxim]

Hey @Dympna,

Can you please post a screenshot of the error message?

Thanks!

[Dympna]

Hi,


When I log in it says:


Login failed

You've already created an account with this email address

ok

[Maxim]

Can you please try logging in with your username and password, instead of your email address and password?

Let me know how it goes!