Help Wizard

Step 1


No me permite usar mi plan de prepago.

No me permite usar mi plan de prepago.

Compré una tarjeta digital y puse el código,me lo aceptó muy bien pero a la hora de escuchar la música pues no tenía el plan,intento nuevamente a canjear el código y ya no me lo acepta.
1 Reply


Thanks for reaching out. We hope you don't mind us replying in English.

We suspect that you've redeemed the code on one account and then tried to use your Premium features on another. Please check all your email inboxes for the email notifying you that you've redeemed your card and use that email address to log in to Spotify. This way, you can be sure you've accessed the correct account.

We hope this helps. Let us know if you have other questions.

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