Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Right, I've been having a big problem with my Denon Heos 1 speaker and Spotify Connect.
Initially, my Heos speaker was connected to my wifi, and I could find it on Spotify Connect, then I would go through the process to play through the speaker, but no sound would come out the speaker. The track would progress along the timeline as normal, but it was as if I had muted it (I hadn't on Spotify or my speaker). However, when I pressed pause, the track timeline would reset to the beginning of the track. Further, the Heos app couldn't find the speaker.
I contacted Denon, and they have provided numerous solutions, I have since managed to connect to the speaker through the app. I can play music through any service: Deezer, Tunein Radio etc. However, I still cannot play using Spotify. The only difference now is that when I pause, the track timeline pauses as it should. There is still no music being played.
I have soft and hard resetted the Heos speaker, changed network settings etc., and it appears the problem with the speaker is solved. I am using a Macbook Air and iPhone 6 on the latest OS. I have uninstalled the Spotify app on both, restarted both devices, reinstalled the Spotify app, then restarted both devices again, logged into Spotify on both, and the problem still remains. Yet I can still play music using any other service.
I have recently gone from Spotify student premium to Spotify family, so I have premium, but that's the only thing that has changed, I'm not sure how this could have affected it.
I have restarted my router (BT Homehub 5), I have checked all the settings for it, turned off and on again the UPnP settings.
Anyone have any solutions before go insane from a lack of music in my life?
Solved! Go to Solution.
Thank you all for hanging in there and having the patience to wait out this storm (3 months of it) regarding Spotify Connect on the Heos systems. We are glad to finally have been able to resolve the outstanding issues together with Denon on their integration! I am considering this ticket resolved and we will be holding an internal incident retrospective on this.
We have not been able to reproduce Daily Mix playback issues on our end. Could someone please open a new topic on the behavior and there describe in detail what happens? Cheers all, enjoy the music.