Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hi.
I had some problems with wrong language when the new v3.0 released, so I unsinstalled it and tried to reinstall it.
The next day a new release with the correct language was released, but now I can't sync all my lists anymore.
I have tried to reinstall the Spotify app several times.
I have 23GB of free internal memory.
Current version of Spotify: 3.0.5246.30620
Why?
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
For now I have only tested with playlists with about 200 tracks.
I had allot more tracks and more playlists with the old spotify version.
I'm having the same problem.
* Not able to play songs in offline mode
* When I have WiFi-connection : Spotify resyncs and resynvs every song, over and over again
(I have my spotify installed on the SD-card of a WP 8.1 Lumia 820-device )
Please solve gthe problem. Can we send a bug-report of some sort ?
I have the same sort of problem, since the recent update to spotify on my windows phone, I can no longer sync any of my playlists to be played offline. It's been like this for over a month now so regretably I've cancelled my premium subscription until I hear about it being fixed 😕
Just posted yesterday saying I had the same problem, but I think I found a short term fix.
If you just copy the playlist into a new playlist on your PC/mac they seem to be available for offline. I also removed some tracks that were no longer available on spotify in case these were causing an issue.
Hope this helps!
It has something to do with the SD-card. I've done multiple tests on the internal memory : no problem.
I do the same tests on the SD-card... troubles...
Spotify.. should be easy to fix this ?
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Its about time to solve this issue or make some announcement about it. Ignoring paying users is very counterproductive and will certainly cause a batch of unsubscriptions, including me.
Hi,
more testing with Nokia Lumia 920
Some of old playlists cannot be change to offline, but when I made same playlist again (mobile or computer) playlist CAN change to offline.
And another thing - if playlist cannot change to offline - I can't delete that from mobile phone.
Thanks for this tip.
I tested this myself and it works.
I agree, this is not a solution. But at least we have a workaround.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…