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Not receiving notifications of ANY new music by artists I follow

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Not receiving notifications of ANY new music by artists I follow

 
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148 Replies

Bumping an older thread because it’s 2018 and STILL no fix. It’s amazing that a company as big as Spotify cannot get this right and/or they just don’t even want to bother. Also this is my conversation with their “help” desk

 

I am not receiving push notifications for the artists and podcasts i'm following to alert me when an artist either has new music, or when a podcast has a new episode. I have push notifications enabled through spotify and I have checked my phone settings to ensure they're allowed and I still do not receive anything. Just by browsing the community it seems this is a huge issue for many users that has been ongoing for over a year. Why do you even have this "feature" if it doesn't work? Please fix this, what's the point of following an artist then? And no, release radar does not suffice.
Aris C
at 9:03, Mar 12:
Thanks for your patience as I read over your question for a moment...
Aris C
at 9:05, Mar 12:
Hi *****! Thanks for reaching out to us. I understand that you're not receiving notifications for the artist you're following. Don't worry, I'll be more than happy to check it out for you.
*****
at 9:07, Mar 12:
ok
Aris C
at 9:07, Mar 12:
Thnaks 🙂
Aris C
at 9:07, Mar 12:
Please let me take a look on your concern 🙂
Aris C
at 9:10, Mar 12:
Thanks for your patience :0
Aris C
at 9:11, Mar 12:
Oops, that's suppose to be a smiley 🙂 My apologies for the typo error.
Aris C
at 9:11, Mar 12:
May I ask if you're receiving notifucations before?
*****
at 9:12, Mar 12:
I have never received push notifications
Aris C
at 9:13, Mar 12:
Oh, I see. Do you mind giving me enough time to check things out with our specialists?
*****
at 9:13, Mar 12:
ok
Aris C
at 9:14, Mar 12:
Thanks 🙂
Aris C
at 9:21, Mar 12:
Thanks for your patience 🙂
Aris C
at 9:24, Mar 12:
I've taken a look and see that your artists' option to receive updates is enabled but I also can see that there's no phone number registered to your account.
Aris C
at 9:27, Mar 12:
You've been quiet for quite a while, are you still with me?

Aris C
at 9:29, Mar 12:
I'd love to continue helping you, but I'm afraid I'll have to end this chat if I still don't hear from you in the next minute....

*****
at 9:30, Mar 12:
sorry i'm here
*****
at 9:31, Mar 12:
Why do I need my phone number registered to get push notifications? That's not how push notifications work
Aris C
at 9:33, Mar 12:
We need your mobile phone number so we csn send the notification on your mobile phone.
*****
at 9:34, Mar 12:
In the form of a text message? Push notifications are through the app, literally NO other app in the world requires your phone number to receive push notifications
Aris C
at 9:36, Mar 12:
I'm afraid we need to have your phone number so we can send the notification on your mobile phone. We casn see that it's blank.
*****
at 9:36, Mar 12:
You clearly have no idea what
*****
at 9:36, Mar 12:
i'm talking about and have no idea what a push notification is so goodbye

expected the notification in app

I never received a notification

I follow 13 artists

I got 0 notification

 

I just want the notification when they realased new music because it'll make everything so easy.

Maybe it's time to switch to Apple Music!!!! I'm sick of going to my favourite artist page and see he has released a new song a while ago and I wasn't notified!

Is there any official statement from Spotify? I can't understand why they removed such functionality without proposing something else. Pain in the **bleep** to have to check all your artists page I fully agree....

I’ll never switch to Apple music
NEVER!!!

I'm following 3k+artists and get zero notifications via email. I was getting them at one time and they reduced and reduced until there were zero.

no lyrics no release notifications.. Such basic things. I will switch if they dont fix.

Apple Music new release notifications don’t work either. RecordBird is all we have now 😞

 

1. The artist/ album/ song just released. 

Courtney barnett new album

2. Where you expected the notification (in the app, via email).

In the app, on my mac or iphone

3. Did the notification arriving late or simply never arrive?

Never

4. How many people/ artists are you following? 

291

5. How many notifications do you get per day on average? 

none

 

The desktop app i'm using is called "spotify (old)"

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