Onkyo problems

[NewLine]

Since weeks I am unable to use Spotify on my Onkyo reciever (709). The issue is that I can login, but all my playlists are empty.

In the past a (some) factory reset(s) helped, but not anymore. There seem to be multiple people  with this problem as can be read on:

https://getsatisfaction.com/spotify/topics/onkyo_spotify_problem

https://getsatisfaction.com/spotify/topics/playlists_empty_using_onkyo_709_receiver_app

https://getsatisfaction.com/spotify/topics/onkyo_receivers_not_playing_spotify

I contacted Onkyo support some time ago and they pointed to Spotify (although I think the problem is in the Onkyo).

Recently the Onlyo support does not even respond anymore.

Perhaps someone at Spotify can poke the Onkyo people?

[sytyguy]

This is the error message: 

"Login error. Please check account information for help with your password"

I attempt to login using the Spotify username. I am using the free version, thank goodness.

Thanks for the reply.

[Peter__]

That will be why it's not working. You need Spotify Premium to use Spotify on Onkyo and any other partner devices.

[sytyguy]

Ok, great I will sign up today.

Many thanks

[sytyguy]

I signed up for a Premium account, and received confirmation.  However, I'm still getting the same error message, "Login error. Please check account information for help with your password".  

Interesting that I cannot connect to several of the other apps, such as Pandora, which would naturally indicate I have no internet connection, however, I can connect to "DLNA" and view my playlist on Directv, and I can connect to Rhapsody.

[Peter__]

Are you behind a firewall?

[sytyguy]

I am, but it works fine on my computer, it just will not work  through my AVR NR727.

[Portes]

I'm having the same problem. I log in my iPhone and computer, but on Onkyo don't work.

I'm using another radio station on Onkyo without problem.

[Peter__]

Do you have Spotify Premium?

[Tomi752]

I have the same problem on my onkyo tn nr 616. It worked fine, but since one week i can not connect to the spotify. I have premium account.

[Peter__]

@Tomi752 - What error message do you get?

[Tomi752]

Now it works. I dont know what can be the problem. The internet connection works fine, because i can connect with the onkyo app, but spotify and online radios dont work sometimes.

[user-removed]

Hi,
Does the 636 support Connect?

[Peter__]

All of the information I can find say "Will be added in a firmware update later in the year."

[Wannabejess]

I too am having troubles.  Premium account for sure.  Spotify was working for a month and now Ican't log into it from my Onkyo.  I can get to media share on my PC, so connectivity is not suspect.  I have a static IP address which helps make teh conection quicker than DHCP.

[Wannabejess]

Well i just pulled the power cord out of th eOnkyo and pressed the power button.  tehn I plugged in the onkyo and it "initialized" when I selected "Net".  I selected spotify and it worked this time!   Yeah.

[Shellybelly]

I also cannot log in on my new Onkyo receiver! Has anyone figured it out?? I use Facebook to log in on my phone and computer but obviously don't have that option on the receiver. But even when I use the same email and password for Facebook, it says something is incorrect. Very frustrating!!

[MattSuda]

@Shellybelly 

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.

[Wannabejess]

I pulled to electrical cord out of the receptacle, and then pressed the power on the Onkyo for 5 seconds.  This will drain any capacitors that may be holding a password in memory.  Next I plugged the receiver back in and started over with the spotify site.  This worked for me and I still have to do it each time the power goes out in the house.
I do not log into spotify with a facebook account.
Spotify told me that Onkyo has developed their own Spotify interface so you have to contact Onkyo for support with spotify. 
I hope this helps you

[Tomi752]

For me was enough the reset.

[user-removed]

On my Onkyo 626, using the Connect Utility, Stream starts fine, but after few seconds it begins to stutter and i have glichy audio which gets worse over the time. Connect works fine, so the issue might be somewhere else.

Any Ideas?