PS4: Spotify App stuck on black screen when attempting to open

[Anactra86]

So, here's my problem. When I try to launch Spotify on my PS4 the app initially tries to load, gets stuck on a black screen with the spotify logo then throws a communication error message and won't start.

Prior to this issue I had a Spotify account linked to facebook which was signed into the PS4 too, and worked fine. I cancelled the account linked to facebook and signed out everywhere from the desktop app. I then opened an account with Spotify under my email address instead. The PS4 login issue appears to coincide with this accout type switch.

What I've tried:

• Signing out everywhere again
• Signing out of my PS ID on the PS4
• Removing and re-adding the spotify app from my PS4
• Changing the language of the PS4 (apparently this sometimes caused an issue)
• Formatting the entire HDD of the PS4 and starting from scratch
• Tethering the PS4 to my phones hotspot

I'm convinced it's an issue with my account, rather than a hardware problem. But I'm out of ideas. Any help would be awesome.

[stratosnn]

Hey,

Have you tried unlinking Spotify and PSN accounts ? It shall be possible to do by going here https://link.playstationmusic.com/spotify/details

If that does not work you can contact PlayStation or Spotify support.

//S