PS4 gets unlinked from spotify

[MusicThrall]

Plan

Premium

Country

USA

Device

iPhone 6S, PS4

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Hi,

I use spotify on both iphone and ps4, when I come back from work and try playing music on ps4 using my iphone as remote, it works for a while (as I have already linked my spotify account to PS4 the night before and also both iphone and ps4 are on same wifi network). But after browsing some apps on PS4/smartTV, try to use my phone as remote, I find that PS4 is disconnected from my spotify account. I had this issue occur atleast 3-4 times now, need to constantly loggin either through account management on PS4 or through spotify app on PS4. Could you please fix this annoying login issue on PS4?

P.S.: I use VPN on my iphone, does it matter?

[Guido · Accepted solution]

Hey @MusicThrall.

Thanks for getting in touch!

It could be that the VPN is causing a bit of confusion on the network. Could you try turning your VPN off to see if that solves the issue?

Hope it does. Let us know what the result is.

Have a nice day!

[MusicThrall]

Yes, I have tested this couple of time with vpn on/off, seems vpn is the culprit.

Thanks for the solution.