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Dear SONOS and Spotify
As one of your thousands (millions?) of customers i am very frustrated that i can’t get a straight answer from either SONOS og Spotify.
The issue is the missing Spotify-functions in SONOS control.
SONOS is sold as Loudspeakers, and they are good at that. Spotify is sold as music library and is excellent as that.
So far so good.
But when it comes to control the music it starts to limp. The SONOS control does not have alle the functions there are in Spotify, and Spotify can’t control SONOS.
We miss the radiofunction and possibility to search and pick playlists without “following” them first. There are surely other missing functions. Why not just implement them all?
There are thousands of comments and prayers on both communities, but no answer.
Some users have different stories about asking both SONOS of Spotify about this, and apparently the two companies are blaming each other.
I dont think it is that simple. There must be more to the story than that. But what?
Please SONOS and Spotify:
Give us an official answer. Join at least in this, so your paying customers can make their choice.
I guess SONOS / Spotify will be the perfect match if you get together ad solve this problem.
This is published on both Spotify and SONOS.
With hope for an constructive answer.
Newly became Rising Star.
Solved! Go to Solution.
Thanks - That was what i hoped for. That both Spotify and SONOS has focus and attention on this matter.
I got direct answer (email) from both SONOS and Spotify to day.
There is no conslusion other what we already know.
Spotify kicks the ball to SONOS, that returns it for at cornerkick.
Below i insert the answers i got, and my reply to SONOS and Spotify.
Have tried a bit of diplomacy and hope it will help getting SONOS and Spotify together.
Either to "do the thing" or to bury it for ever.
With great hope
- - - My answer to SONOS and Spotify - - -
Dear (Kære) Nikolai Sørensen
As you can see i have written exactly the same mail to SONOS and Spotify. And you are quite right. There is no useable answer.
Below i copy the answer i got from Spotify. And they are clearly “blaming” SONOS.
I understand, that SONOS would implement the full Spotify function if you could. But if you dont get the API, you can’t.
But that is putting all the paying customers in a bad situation.
I know that a lot of users have tried to get you two together, so why do i think that my diplomacy would work?
Is it completely out of the question, that SONOS and Spotify release a joined statement?
Just to close the issue?
- - - Spotify answer - - -
Thanks for getting in touch with us. We appreciate that you took the time to share your thoughts on the use of Spotify with Sonos.
Since Sonos developed their own Spotify app their customer support will need to help you out regarding the Spotify functions their devices support. Get in touch with them here.
If there is something on our end, Sonos will contact us directly.
We hope this information finds you well. Don't hesitate to contact us if you have any other Spotify needs.
Kind regards *•♪
- - - SONOS answer - - -
Dear Poul Erik,
Thank you for contacting Sonos technical support.
I'm afraid that there is no official answer from both sides.
As you might have notices then other services have similar functions and those are added to our system without any issues.
But at this point we (are not) given access to the full API from Spotify's side. Where others (as you might have notices) have given us full access.
I know that we are still in close contact with Spotify to arrange the given features.
But at this point all I can advice if you want to use spotify's native application is either to use a Sonos PLAY:5 (using the line-in function) or a Sonos CONNECT/AMP (using the line-in function).
Sorry that I can not give any information that you already know.
Please do not hesitate to contact us if you have any questions.
Thanks and regards,
Sonos Customer Care
We got heard ! ! !
Now it is official. Spotify Radio comes for SONOS.
Out in BETA now, so it is only a question of time.
Thanks Spotify and SONOS. I am glad i stayed at Spotify.
New features and improvements are available in beta for Android users starting today (iOS and desktop coming soon).
Now in beta, this update brings more of the Spotify features you enjoy in every room of your home through the Sonos Controller App, like genres + moods, time-of-day recommendations, and the ability to start a radio station from any artist or track.