I cannot connect my Spotify to echo devices anymore. All devices greyed out and read 'Playback Restricted'. Have tried deleting and reinstalling Spotify and Alexa apps, clearing cache, resetting wifi, unplugging and re-powering echos. All to no avail. Work-arounds very welcome
Ok, so upon further exploration my issue seems to be related specifically to the This American Life podcast. I can only play it on my phone. All other devices are greyed out and labeled “playback restricted.”
Sorry to see this has happened to you? Are you trying from a desktop device using a wired connection :? If so, turn the speaker on and let it play anything, if all works well, this should fix your playback issue.
Let us know how it goes! 🙂
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I am having the same issue with two new Amazon echo speakers. They appear grayed out on the Spotify app and have the text "playback restricted" displayed next to them. Resetting account, reinstalling speakers, doing the other things listed in this thread have not helped. Very frustrating since the speakers primary purpose is to play Spotify. Moderators, can you ask your coders for the app what are the triggers to display the text "playback restricted" so we can understand what is triggering this? The text didn't come from the ether. This is a feature of your program.
I'm having the same issue. I set up a brand new Echo dot a few hours ago. At first, it played fine but after a few hours I came back to the Spotify app and the device is grayed out, and "playback restricted" is displayed underneath it. How can I remedy this?
I’m also having this problem. I have three echo dots and one by one they have all started to become greyed out with the message “playback restricted”. This happened once before to one of my speakers and it randomly fixed itself but never to three at once. Also my echo show still works for some unknown reason. I can’t play from the speakers either. This is for any of my music
Factory reset your Echo by holding the mute microphone button and the volume down button at the same time. Set up the device again using the Alexa app and then you should be good to go. It’s certainly a bug on either Alexa or Spotify software, but that’s the work around for now.
This is happening to me too. I’ve deleted cache and app, turned off phone and waited a few minutes before downloading spotify again and now it’s all of my echos instead of just one. This sucks. I only buy these echos to listen to music.
I'm also having this problem. New Echo Dot worked ok initially but a few hours later has 'Playback Restricted' but Spotify still working fine on original owned Echo. This has to be a Spotify software issue, tried rebooting etc Echo but hasn't solved the problem
I’ve been trying with OGoA podcast via Spotify and I added 2 new Echo Dots. From the Alexa app I can play the podcast from each Echo Dot by itself, but not as a group. Going through the Spotify app I have a very limited selection of individual Echo Dots but it gives me one of my groups that I can connect to.
I'm having the same issue with my Echo Dot 4. I'm trying to play a song from the Spotify app on iOS but the Echo Dot appears greyed out and it shows Playback restricted. Looks like a software issue, I hope it can be solved soon because it's one of the main features…