Playlist going over after some time

[towerman]

Hello, 

since few weeks, I'm experiencing a bug. 

When I listen a long episode on my Google home, after some time, more or less 2 hours, Spotify skips to another song / episode without any reason. 

Is someone experiencing that too? 

Thanks 

Plan

Premium

Country

Italt

Device

Samsung Galaxy S10+

Operating 

[OscarDC]

Hey @towerman,

Thank you for reaching out to the Community and welcome.

This type of issue usually happens when the app is not up to date or has some damaged cache stored on the device. First, we'd recommend performing a clean reinstall of the app by following the steps in this article. This is often an overlooked step, but it's more thorough than a quick one and can be helpful in getting rid of any cache that might be causing trouble.

If the issue persists, would you mind checking if it happens when playing the episode on a different device?

Lastly, to continue investigating your case, it would be great if you could check it using a different Wi-Fi network to see if it makes any difference. In case you don't have another one available, you can use a mobile data hotspot to test it.

We'll be on the lookout.

[towerman]

Hello @OscarDC!
Thanks for your reply, I've fully uninstalled, rebooted my smartphone and reinstalled.

I will try it in the next few days, I hope to solve this problem!

Ciao!

[OscarDC]

Hey @towerman,

Thank you for keeping in contact.

We appreciate the time you're taking following the troubleshooting steps. This process should solve the issue, but we'll be waiting for your response in case you need any extra assistance.

Also, if you have any other questions, remember that the Community is just a post away.

Keep us posted 🙂

[towerman]

Hello @OscarDC, unluckily nothing to do with your solutions.

I've tried all of them but still Spotify switching to something else (song or another podcast) without any reason.

That's so annoying!

[Vasil]

Hey @towerman,

Sorry to see that this remains unresolved. We have a few more questions that can help us pinpoint where the issue lies:

• Are you starting the playback with a voice command, from the PC or from a mobile device? Do any of those produce a different end result?
• What podcast and which episode gets affected? Could you provide us with a link to it?
• Does Spotify skip to a podcast / song that is in your library, or does the app target completely random ones when it skips?

We'll be on the lookout for your response.
Many thanks!