Help Wizard

Step 1


Playlist is broken or not playing

Playlist is broken or not playing

Hey, I use the latest version of the Spotify app on My windows machine, using Premium from the UK so am sure all is fine on my side but for some strange reason I have found a spotify playlist that doesnt work or play (


Can anyone help me understand why and if anything, help me to find these songs (or how I can request them to be uploaded to Spotify.




2 Replies

Hey, there!

Welcome to the Spotify community and thanks for reaching out about this here.


I recommend you read this article and follow the steps if the issues continue to happen, fill this form to report the broken album to the Spotify team to fix it.

Happy Listening! 🙂


If you have any questions, feel free to reply here. 


Take care.

Hello @Gom8z

Thank you for reaching out here in the Community!



All the songs in that soundtrack album are grayed out. That means they're currently not available to play. 

This can happen if licensing agreements with the artist/labels, or ownership of rights, has changed. Availability can vary between countries as well.

For more details on availability, check this Support article.


Hopefully the album you're looking for will reappear soon!

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