Help Wizard

Step 1


Playlist keeps returning to track 1 after a couple of tracks

Playlist keeps returning to track 1 after a couple of tracks






Redmi Note 8

Operating System



My Question or Issue

recently, a couple days ago, when i began playing a playlist the apt kept navigating me back to track one after a couple songs (note: shuffle and loop were turned off). I couldn't change the queue when this occured nor remove the tracks from the queue. I tried clearing cache, reinstalling the app and even rebooting the system twice each however the issue still persists. I request immediate action as early as possible from ur side. Thank you. 




1 Reply

Hey @Nisa26,

Thank you for reaching out to the Community and welcome. 

We appreciate the troubleshooting you've done so far, but to be sure that we're on the same page - did you use these steps for a clean reinstall? They are more thorough than a regular one. That way you can make sure some damaged files from previous versions are not causing this issue.

Also, could you try it on a different device to see if it makes any difference?

Lastly, if the issue persists; include in your next response the OS version of your phone, along with the Spotify version you’re currently running.

We’ll be on the lookout.

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