Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Chromebook, Mac(I've used spotify on the tv and on my phone, but dont have the same issues)
Chrome os & macos sierra
This is an issue for webplayer but I couldn't find the tag
My Question or Issue
My playlist length is uncertain, I don't know how this happened
Songs I add to the playlist don't show up at the bottom(These songs will play as if they were in the playlist, but cannot be found in the playlist)
Some added songs occasionally duplicate themselves(which I cant delete, but the songs will also disappear after a while)
When I add a song multiple times they don't get removed
When trying to play a specific song it chooses a song x places earlier in the playlist
(my theory of how it chooses to skip, I have a few unplayable songs in the playlist which may make my estimations inaccurate)
1 - 75, can be selected individually and properly
76 & 77 cant be selected at all(are both playable if I choose a song 2 places ahead of them)
85 - 78, 2 places skipped
96, 3 places skipped
87 - 95, 4 places skipped
Note: According to the top there are 102 songs in the playlist
Note 2: As I was writing this up 2 songs duplicated, and the total length increased by 5, which brought me to a length of 100
My theory for why all this occurs:
After some podcasts in my playlist were removed spotify got confused on how songs are in the playlist and which places they hold
The playlist in question: https://open.spotify.com/playlist/3BzdT3Jkg7oqmYNsF7bFdo
I can go into greater detail about what happens when I do what
What I am trying to demonstrate with each image:
That songs are being duplicated
That Songs that there are songs in the playlist that are hidden will still be played
note how the playlist is currently playing and this song is currently playing even though it is not shown on the list of songs and I have added it to the playlist in the past 2 hours
Hi there @Patrol,
Thanks for reaching out about this.
In order to help you out with this and offer more advice we'd need some info:
We'll be on the lookout for your reply. In the meantime you can try to Log out from Everywhere and log back in only on one of your devices and check whether the issue persists. This will force your account to sync up with the server.
Thank you for getting back to me!
1. This is a web player specific issue, it doesn't arise on the tv or my phone
2. This happens on both my chromebook and mac
3. I only open spotify in chrome. I opened my playlist in incognito(without signing in) and the same issues arose.
4. I use the web player on my hotspot, my wifi, and coffee shop wifi all the time, and issues occur when I'm there too.
5. This is the only playlist I've had this occur on, but this is the only playlist that I use, owned by me, and is updated regularly.
6. I logged out everywhere, and upon logging back in there are two issues present:
- The length according to the title is "108", but when you scroll down it only goes to 103.
- Songs 96-99 are exact duplicates of 92-95.
Thanks for the detailed info 🙂
Could you try logging in on the desktop app and deleting the duplicate songs (92-95)? Using the Mac desktop client you can also rearrange the tracks in the playlist. After the copy all of them (using Command + A to select everything) and add them to a new playlist. Check if that new playlist plays normally on the web player.
If that doesn't make any difference, try also creating a new playlist without the songs that you know are unplayable/unavailable currently.
Let us know how it goes.
Sorry for the late reply
I copied all non-removed songs from the playlist into a 2nd playlist and it works just fine, however I don't know if there will be no issues in the future.
In the original playlist I deleted one of the duplicates and the rest of duplicates disappeared on their own with the first one, now oddly the numbering stops at 91.
I am satisfied with this solution as long as I don't have reoccurring issues which I why I would have liked to find the root cause, but unless you'd like to do more investigation I would accept your previous comment as solution.
It has been 2 months since this issue first occurred and it has occurred again, this time exact same symptoms, duplicating songs, hidden songs, I've detailed the nature of the glitch in previous posts.
Last time I had this issue there was no "fix" instead I was simply supposed to create a new playlist which is incredibly inconvenient as I work on a chromebook and the other device I use ti on mainly is a phone neither of which allow for the ctrl+a, ctrl+c, ctrl+v method mentioned earlier.
How can I be sure I don't run into this glitch in the future?
I'm able to answer any questions.
Hi again @Patrol,
Thanks for getting back in touch.
We're sorry to hear that you're experiencing issues with your playlists. Unfortunately, on the web player there isn't a warning when adding duplicate songs, as there is on the mobile and desktop apps, and this can lead to confusion.
In this case, if your Chromebook is Google Play Store Enabled, you can download the Android version of the Spotify app from the Google Play Store for a better experience.
If it isn't, try logging out, restarting your device, and logging back in. It's also worth trying the web player on a different browser to see if that makes any difference.
We hope this helps. If you have any questions, give us a shout.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…