Podcast-Tab does not show episodes nor shows

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Podcast-Tab does not show episodes nor shows

user-removed
Not applicable

Premium-Account (Family)

Country - Germany

 

Device

Samsung Galaxy 9+

Operating System

Android

 

 

 

For some time the podcast tab does not show shows and says something like "something went wrong. try again" which does nothing.

 

Now the app (after an update) does not show episodes either which makes it practically impossible to hear podcasts without searching for them specifically before.

 

This is a disaster for the experience.

 

I deleted the app (+ all information) but the problem remains.

 

Is this going to be fixed or is there anything I can do about it?

 

Screenshot_20200810-190845_Spotify.jpg
Screenshot_20200810-190841_Spotify.jpg
4 Replies

Mihail
Moderator
Moderator

Hey there @user-removed,

Thanks posting here in the Community! We'll gladly help you out.

Note that the section Episodes under your Podcasts displays only episodes you have started, but not yet finished listening to. 

If you select and start podcasts through the search function in the bottom bar and follow the author, do they appear under Episodes and Shows respectively? 

If not we'd recommend that you follow these steps to perform a clean reinstall. This way you can make sure that no leftover files remain that might be causing such behavior.

Also, if you have the option, could you try it out on another device and let us know if everything is displayed correctly there? 

Hope you find this useful. Keep us posted how you get on.

Have a great day!

 

MihailModerator
Help others find this answer and click "Accept as Solution".
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“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards

faust__gretchen
Visitor
Hello and thanks. The problem was solved via customer service.

The problem was a symbol in my account name (a "+"). The solution was to let my account be deleted and make another one.

Thanks for your help!

maelmv
Newbie

Could you explain it better?

Mihail
Moderator
Moderator

Hey @maelmv,

 

Thanks for reaching out.

 

Are you also experiencing the same issue with the podcasts section on your device? Could you let us know if tried restarting your device or performing a clean reinstall? If that doesn't fix thing we'd appreciate a screenshot of what you see at your end, as well as the make, model, OS version and Spotify version on the device this happens on.

 

If you meant that you'd like an explanation on how Your Library works, this Spotify Answer might just do the trick 🙂

 

Hope this was helpful for you. If you have questions, you know where to find us.

MihailModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards
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