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Plan
Free/Premium
Country
Device
Iphone 13 pro max
Operating System
hello guys I’m having a issue where my personal podcast (Drank & Thank the podcast) will not play on the app on iPhones.. You can hit play and nothing will happen.. I contacted Spotify about this but they lowkey just ignored me about the problem.. the podcast use to play on there but now it won’t… anybody else had this happen? Any info will help
Hey there @Crwnm33,
Thanks for reaching out about this here in the Community.
Could you send us the URI of the podcast so we can have a closer look directly from our end?
On another note, just to confirm, have you tried on multiple iPhone models or only on the iPhone 13 Pro Max you mentioned?
We'll be on the lookout for your reply.
Hey @Crwnm33,
Thanks for the information you sent.
We've tried this on our side and we were able to replicate it. Would you mind confirming if you've contacted Creator support or just regular Customer Support?
In case you've contacted just regular Customer Support, we'd recommend to contact them again and ask your case to be sent to Creator Support. They will be able to help you further. Feel free to add the link to this post when contacting them.
Hope this helps. If anything else comes up, the Community will be here for you.
Hey @Crwnm33,
Thanks for your reply and sorry for the confusion.
We suggest that you reach out directly to Creator Support here so that they can assist you further with this.
If you need a hand with anything else, the Community is here for you.
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