Podcasts missing from Daily Wellness

Reply

Podcasts missing from Daily Wellness

Dancou-Maryuu
Regular

Plan

Free

Country

Canada

Device

Macbook Pro

Operating System

MacOS Catalina

 

My Question or Issue

I've noticed that there seems to be a point where a podcast seems to be skipped in the Daily Wellness playlist.

 

It seems to happen on multiple devices (desktop, web player, mobile), and when I created a new test account, the same issue was present.

 

Is anyone else having this issue?

Screen Shot 2021-04-29 at 11.20.13 AM.png
9 Replies

Mihail
Moderator
Moderator

Hey @Dancou-Maryuu ,

 

Thanks for reaching out to the Community! 

 

It would seem that we had a small technical snag, but this should be over now. Could you please check if you're able to play the new podcast episodes now ?

 

Keep us posted, we'll keep an eye out for your reply. 

MihailModerator
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“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards

Dancou-Maryuu
Regular

No good. I'm still seeing one missing.

Screen Shot 2021-04-30 at 7.11.16 AM.png

CarlosE
Moderator
Moderator

Hey @Dancou-Maryuu,

 

Thanks for keeping in touch.

 

Can you try logging out, restarting your device, and logging back in? If the issue persists, we suggest waiting a few hours.

 

Keep us in the loop on how it goes.

CarlosEModerator
 
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Dancou-Maryuu
Regular

 No good. The playlist had updated, but now it has this at the start.

Screen Shot 2021-04-30 at 12.00.45 PM.png

It's worth noting again that I've noticed this on desktop, web player, and mobile

CarlosE
Moderator
Moderator

Hey again @Dancou-Maryuu,

 

Thanks for your reply.

 

This might be isolated to your account as the Daily Wellness playlist updates with personalized content. In this case, we suggest to keep listening to your favorite content in the app and the playlist should include relevant podcast episodes in the coming days.

 

If you need a hand with anything else, we're always a post away.

 

Cheers!

CarlosEModerator
 
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Dancou-Maryuu
Regular

Nope. Still getting things like this:

Screen Shot 2021-05-06 at 5.43.20 PM.png

Jeremy
Moderator
Moderator

Hi there @Dancou-Maryuu,

 

Thank you for your reply.

 

Can you perform a clean reinstall of the app? This will make sure there's no old cache files causing this.

 

If that doesn't do the trick, can you try with a different internet connection to see if the issue persist?

We'll keep an eye out for your reply.


Cheers!

JeremyModerator
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Live, love, laugh and listen to music 🙂

Dancou-Maryuu
Regular
I mentioned before that this has happened on the web player and mobile
as well as desktop.

Jeremy
Moderator
Moderator

Hi again @Dancou-Maryuu,

 

Thank you for your reply.

 

Can you continue to listen to your favorite content and see if there's any changes and get back to us?

Cheers!

JeremyModerator
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If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂
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