Podcasts missing from Daily Wellness

[Dancou-Maryuu]

Plan

Free

Country

Canada

Device

Macbook Pro

Operating System

MacOS Catalina

My Question or Issue

I've noticed that there seems to be a point where a podcast seems to be skipped in the Daily Wellness playlist.

It seems to happen on multiple devices (desktop, web player, mobile), and when I created a new test account, the same issue was present.

Is anyone else having this issue?

[Mihail]

Hey @Dancou-Maryuu ,

Thanks for reaching out to the Community! 

It would seem that we had a small technical snag, but this should be over now. Could you please check if you're able to play the new podcast episodes now ?

Keep us posted, we'll keep an eye out for your reply. 

[Dancou-Maryuu]

No good. I'm still seeing one missing.

[CarlosE]

Hey @Dancou-Maryuu,

Thanks for keeping in touch.

Can you try logging out, restarting your device, and logging back in? If the issue persists, we suggest waiting a few hours.

Keep us in the loop on how it goes.

[Dancou-Maryuu]

 No good. The playlist had updated, but now it has this at the start.

It's worth noting again that I've noticed this on desktop, web player, and mobile

[CarlosE]

Hey again @Dancou-Maryuu,

Thanks for your reply.

This might be isolated to your account as the Daily Wellness playlist updates with personalized content. In this case, we suggest to keep listening to your favorite content in the app and the playlist should include relevant podcast episodes in the coming days.

If you need a hand with anything else, we're always a post away.

Cheers!

[Dancou-Maryuu]

Nope. Still getting things like this:

[Jeremy]

Hi there @Dancou-Maryuu,

Thank you for your reply.

Can you perform a clean reinstall of the app? This will make sure there's no old cache files causing this.

If that doesn't do the trick, can you try with a different internet connection to see if the issue persist?

We'll keep an eye out for your reply.

Cheers!

[Dancou-Maryuu]

I mentioned before that this has happened on the web player and mobile
as well as desktop.

[Jeremy]

Hi again @Dancou-Maryuu,

Thank you for your reply.

Can you continue to listen to your favorite content and see if there's any changes and get back to us?

Cheers!