¿Por qué no puedo descargar música?

[#1]

Soy de computadora microsoft, tengo prime pero al momento de tratar de descargar música no me deja solo me muestra el icono que indica que se esta descargando pero no hace nada.

[Jeremy]

Hi there,

Thank you for your post here in the Community. We hope that you don't mind us replying in English.

To start with, can you try to download your music with a different internet connection to see if it makes any difference?

If the issue persists, remove any potential corrupt cache files by following the steps here.

Let us know how it goes so that we can continue to assist you if you need us to 🙂

Take care!