Spotify Community

Bkeith1988 · ‎2016-12-01

For the past few weeks I've been experiencing very poor music quality on my premium subscription on both my iPhone 5 and 6. When I am connected to wifi and when using my data, the music skips and pauses on it's own. I am considering cancelling my subscription due to this. Please advise.

Hubo · ‎2016-12-01

Hey there! Welcome to the community!

Here are some quick troubleshooting steps you could take a look at:

Let me know how it works out!

Have a nice day! 🙂

HuboSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

Hubo · ‎2016-12-01

HuboSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

Melody · ‎2016-12-08

Hey @Bkeith1988!

We hope you're well 🙂

How are you getting on, is your Spotify still misbehaving?

If so, keep us in the loop.

We'd be happy to see what we can suggest.

If we've not heard back in around 24 hours, we'll close this one up.

Thanks, and have a lovely day 🙂

/M

Spotify Community

Premium skipping and pausing on its own on iPhone 6 and iPhone 5

Premium skipping and pausing on its own on iPhone 6 and iPhone 5

Suggested posts

Let's introduce ourselves!