Premium still plays ads on Google Nest Hub

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Premium still plays ads on Google Nest Hub

depaparazzi
Casual Listener

Plan Premium Family

 

Device

Google Nest Hub

 

My Question or Issue

Recently I started to hears and see ads while using my Spotify account on my Google Nest Hub (the one with display). I'm premium for several years, have used my account on mobile, desktop and google home dot (just speaker, no display) and never had issues with ads.

 Ads played while listening to music, not podcasts.

 

4 Replies

swmeek
Casual Listener

This is really upsetting. I’m getting a Google ad every other song and I pay for Spotify premium. 

Jeremy
Moderator
Moderator

Hey there @depaparazzi and @swmeek,

 

Thank you for your posts in the Community. We're happy to help.

 

Can you log out and then back in?

 

Also - can you perform a clean reinstall of the app? This will make sure there's no old cache files causing this.

 

We'll keep an eye out for your reply.

 

Cheers!

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂

swmeek
Casual Listener
Will do thx!

Jeremy
Moderator
Moderator

Hey again @swmeek,

 

Thank you for your reply.

 

Let us know how everything goes so we can continue assist you if you need us to 🙂

 

We're always one reply away.

 

Cheers!

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂
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