Premium upgrade

[jdoza13]

I just upgraded to premium and can't seem to use the services. I also emailed spotify to see if they can help me. I haven't received an email and wanted to see if anyone can help. Thanks!

[MikeyB]

Good afternoon jdoza13, how are you? Also, I'd like to extend a warm welcome to the Spotify commnity. Let's see if we can get your problem fixed...

How long ago did you subcribe to Spotify Premium? Does the desktop version of Spotify indicate you're using Spotify Premium (check where the title via the top of the interface)? Unfortunately, for whatever reason is going on with the Internet, subscription status updates takes a while for it to synchronize across all of your devices. You should also verify on your profile page if you have successfully subscribed to Spotify Premium, :).

If you'd like, you can still try out these alternative situations. Sometimes, your device may not want to ask for new information regarding your account. In order to force it to do this, you should try doing the following...

1. Log out of Spotify from your mobile device.
2. Delete Spotify from your mobile device.
3. Clear your device's cache (if applicable).
4. Reboot your mobile device completely.
5. Re-install Spotify.
6. Log back in.

Lemme know if any of these solutions were of assistance to you, :).