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Problem with family account, cant play both at same time?

Problem with family account, cant play both at same time?

Hi!

I'm the administrator of my familys account but my parents have run into some trouble. They Have two separate accounts but when one of them starts a song on their cellphone, the other ones stops. I have checked and they are registered as two different accounts and so there shouldn't be a problem. Also i have checked and they are logged in as their own account on their personal phone.

 

Anyone have a solution to this?

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