Help Wizard

Step 1


Problem with login on LGTV either via phone app or QR code

Problem with login on LGTV either via phone app or QR code





Operating System


My Question or Issue


I can't login to Spotify app on LG TV. 

Model of TV is 55QNED813QA with newest WebOS, and Spotify app is also updated.

When I choose Login I have 2 options to login, login via app on Iphone or QR code.

When I choose via app I get only "Connecting" in app on phone.
When I try via QR code, I get information on my phone that TV is connected but after that, on TV, I'm returned on first login page.

2 Replies

Hey @pTomic,

Thank you for reaching out to the Community and welcome. 


This type of issue is commonly related to some cache stored on your phone that may affect the proper login process on your TV. In this case, we'd first recommend performing a clean reinstall of the app on your phone by following the steps in this article. This is often an overlooked step, but it’s more thorough than a quick one and can be helpful in getting rid of any cache that might be causing trouble.

If the issue persists, would you mind checking with a different Wi-Fi network to see if it makes any difference? If you don't have another one available, you can use a mobile data hotspot to test it.

Hope this helps. We'll be on the lookout.

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I waited for 24 hours and it's worked by signing from phone application.

I have no idea what was wrong, but it's worked and now I'm fine. 😄

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