Problems with firmware on Samsung Smart tv.

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Problems with firmware on Samsung Smart tv.

dnieto
Casual Listener

Just downloaded the spotify app on my Samsung Smart TV EH5300 but it doesn't work. It says "The device firmware does not suppoort this application". I'm from argentina, and I got the latest firmware for my tv. Any solutions?. 

38 Replies

Claudioman2009
Casual Listener

Tambien soy de ARGENTINA, y mi Tv es el UN46EH5300G  46 pulgadas de Chile, tenia Spotify pero no funcionaba, con una actualizacion directamente me desinstalò Spotify, probare la nueva actualizacion:

http://www.samsung.com/ar/support/model/UN46EH5300GXZB-downloads

obisignano
Regular

Hi 

Joe
Community Legend

Hi Osvaldo.

 

They're still working on it 🙂

 

And yes, of course you can get in touch with Spotify here. A word of advice - if you get an automated response sending you back to the community or the help pages, please reply to it to speed things up.

obisignano
Regular

Hi 

Joe
Community Legend

I got "Still no news I'm afraid. We'll let you know if this changes". Not much I can do as they won't share what's behind this with me. Sorry @obisignano 😞

obisignano
Regular

Hello everyone. Spotify has launched a new version of the Samsung TV app (v1.02202, date Apr 24 2014) and I can't believe they still have the same message about the firmware version.

 

There are more than 10 applications that stream music on this TV model... what's the MAGIC that this Spotify app needs to work? Artificial Intelligence? Nano-Technology? It's just streaming guys! This is a bug in the code, that's been ported to the new version.

 

I've contacted @SpotifyCares on tweeter and also raised a service request # 01411088.

 

I'll keep you informed in this thread in case I have any progress.

 

 

negative101
Regular

Thanks for the update obisignano. Like you I still can't understand why Is taking so log to release a working app. 

joaco
Casual Listener
Alguno probó instalando el firmware de us?
Es posible o generará algún conflicto con los demás servicios?

ncp9000
Regular

yo probé con el firmware de usa, uk, y es. no funciona porque busca una ip del país del firmware. asimismo la mayoría de los apps exclusivos de cada país.

valenzine
Music Fan

Hey!

I have a UN32EH5300 32" Smart TV.

 

I tried running the app with the 001016, 001020 and 2000 firmware versions, to no avail.

 

Is this an issue with Argentina?

obisignano
Regular

I have no idea. I got tired of waiting an official response and no one replied or gave me an explanation at all. I finally cancelled my membership and swtiched to DEEZER. Dezzer works fine on Samsung T V Series E.

Soleb
Casual Listener

Same here.

negative101
Regular

It a shame that Spotify can't still solve this issue. 

FStordeur
Casual Listener

Salió una nueva actualización que dice reparar este problema, todavía no lo probé, dejo el link.

 

http://www.samsung.com/ar/support/model/UN46EH5300GCDF-downloads

 

joaco
Casual Listener
Sigue igual.....

FStordeur
Casual Listener

Lo probe, y funcionó!!!, usar el link para bajar el firmware nuevo.

 

http://www.samsung.com/ar/support/model/UN46EH5300GCDF-downloads

Solution!

capaudaz
Casual Listener
Funciona incluso actualizando directamente desde el televisor. Por fin!!!

Xico6187
Newbie
Hi everyone,

I'm from México, and since the first day I have The tv, i have The same problem, and really i Don't know what to do, because The people of samsung simply can't give me a truly answer, so if anyone knows what to do, please tell us

ederius
Newbie

Spotify used to work on my Samsung TV (model UA46H7000) up until recently. Now it simply hangs at Spotify's loading screen. I've tried updating both Spotify and also the TV's firmware, but to no avail. Does anybody have any previous experience ? 

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