Just downloaded the spotify app on my Samsung Smart TV EH5300 but it doesn't work. It says "The device firmware does not suppoort this application". I'm from argentina, and I got the latest firmware for my tv. Any solutions?.
Hi jwylot, any news about this issue? BTW, is this the ONLY support channel that Spotify offers? Can't I raise a service request, an incidente, or a ticket in a more formal manner? I'm paying premium service...
And yes, of course you can get in touch with Spotify here. A word of advice - if you get an automated response sending you back to the community or the help pages, please reply to it to speed things up.
Hello everyone. Spotify has launched a new version of the Samsung TV app (v1.02202, date Apr 24 2014) and I can't believe they still have the same message about the firmware version.
There are more than 10 applications that stream music on this TV model... what's the MAGIC that this Spotify app needs to work? Artificial Intelligence? Nano-Technology? It's just streaming guys! This is a bug in the code, that's been ported to the new version.
I've contacted @SpotifyCares on tweeter and also raised a service request # 01411088.
I'll keep you informed in this thread in case I have any progress.
I have no idea. I got tired of waiting an official response and no one replied or gave me an explanation at all. I finally cancelled my membership and swtiched to DEEZER. Dezzer works fine on Samsung T V Series E.
I'm from México, and since the first day I have The tv, i have The same problem, and really i Don't know what to do, because The people of samsung simply can't give me a truly answer, so if anyone knows what to do, please tell us
Spotify used to work on my Samsung TV (model UA46H7000) up until recently. Now it simply hangs at Spotify's loading screen. I've tried updating both Spotify and also the TV's firmware, but to no avail. Does anybody have any previous experience ?