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[ROKU] Can't log into spotify on Roku 2XS

[ROKU] Can't log into spotify on Roku 2XS

denney

Current issue was noticed mid-day, Wednesday Feb 26th (mountain time).

 

I've tried to log in with both facebook and spotify login (10digit numeric number), neither one working.

 

The error screen reads:

Could not connect to spotify

Please check your network connection in roku settings

Visit www.spotify.com/help for current service status. (code 8.4)

 

I've verified network connectivity from the roku-->out; all other channels work fine.

 

This has happened before; nothing I did seemed to help...it'd just 'fix itself' after some period of time.

It has happened once briefly this year (maybe only 1 day outage) but there was a multi-day outtage around New Years 2014.

 

Spotify authenticates fine via the Web (facebook login) or iphone (spotify ID login)...so it is somehow a connection between the roku and spotify.

 

Today, I've tried to delete/remove the spotify plugin, pull power on the roku, restart roku and re-add the spotify channel. Still, neither of the login credentials work.

 

We pay for spotify premium and this is the primary method of consumption...it'd be cool if I could round up some support on how to remedy this.

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11 Replies

Peter__
What country are you in?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

denney

Hi Peter,

Northern Colorado, USA

Thanks!

denney

Spotify on Roku started working again sometime Friday (2/28) afternoon.

I hadn't made any restarts or changes to config...just started working again on its own.

So we're happy now; I'll post back when/if it happens again for tracking.

 

Peter__
Sorry for not getting back to you on this one, so many topics and some slip through the net! Glad it's working again. Please post back if you have anymore issues. 😉

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Faith2014

Hi, how did you resolve the issue? I do not have ROKU 3, I have ROKU XD and ROKU 2. I get the error message 6.4

thanks!

denney

My error code was 8.4, as opposed to 6.4.

I was never able to do anything to resolve my issue; it has happened 3 times this year and has "fixed itself" on its own.  The longest outage was ~5days around the new year. The last couple outages have only been 2-3 days in length.

 

You may have done it already but just as a tip, ensure your wireless connection is active/live (if using wireless).

On rare cases, I've had to reauthenticate with my router. (roku operation...nothing to do with spotify)

hawkster27
Faith, did you ever get this fixed? Spotify worked fine on my Roku 3, but I get the same 6.4 error on my Roku 4. I've tried every login option.

Marwatts
Getting a 8.4 someone please help

javogarcia93
 

Sal7

8.4

Sal7
 

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