Report issues with adverts

[Vasil]

Hey folks!

Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?
We're creating this thread in case you're in need of reporting any of those 🙂

Just let us know the following details and we'll forward them to the right teams:

• Reason for complaint:
• Name of ad:
• Is it a visual or an audio ad:
• Rough time & date of when you heard the advert:
• Device the ad appeared on:
• Its OS version:
• Your exact Spotify app version:

Many thanks!

[Kmc359]

When I am using Spotify free and an ad tells me I will be getting 30 min ad free after this ad, I should not be getting 2-3 sets of ads during that time. I am not skipping any songs. 

[wadwaddwa14]

• Reason for complaint: Same ad coming again after reporting
• Name of ad: moment of silence
• Is it a visual or an audio ad: audio
• Rough time & date of when you heard the advert: 12:55 IST 24 march 2025
• Device the ad appeared on: desktop
• Its OS version: windows 10

[iniya_k25]

Hi Vasil,

• Reason for complaint: It makes me uncomfortable by asking me "Is your underwear hookup friendly," and keeps coming no matter how many times I downvote it
• Name of ad: Moment of Silence podcast
• Is it a visual or an audio ad: Audio
• Rough time and date when you heard the advert: Last heard it on 31/3/2025, around 9 pm, but keeps coming frequently throughout the day
• Device ad appeared on: Windows 11 PC
• Its OS Version: 24H2
• Your exact Spotify app version: Web Browser

[AnnaHeart]

Hihi,

Reason for complaint: Ad has too startling an opener. Imagine how rude I would be if I walked up behind someone listening to an audiobook and yelled, "MARCOS PIZZA WAS NAMED AMERICA'S NUMBER ONE PIZZA CHAIN" in their ear. I like Marcos. I like Spotify. This ad is quickly making me want to take a break from both.
Name of ad: Marcos Pizza
Is it a visual or an audio ad: Audio
Rough time & date of when you heard the advert: 11pm 3/31/2025
Device the ad appeared on: Windows Desktop
Its OS version: 10
Your exact Spotify app version: 1.2.6.564.gcc6305cb

[seaturtle22]

• Reason for complaint: Getting an ad too often even though I keep reporting it
• Name of ad: Trillion Dollar Shot
• Is it a visual or an audio ad: audio
• Rough time & date of when you heard the advert: Frequently since the beginning of the year
• Device the ad appeared on: Computer and phone
• Its OS version: 15.0.1 and 18.3.2
• Your exact Spotify app version: 8.9.42.597

[ClaudiaLili__h]

I pay for premium Spotify, for a British account with British payment. 
I understand some podcasts insert ads in, and that’s fine as usually they are topical (other podcasts by the same studio etc) and more importantly in English. 

but now I have started getting ads in Danish, whilst I’m in Denmark, which makes me angry as that’s not inserted by the podcast, it sounds like it’s a Spotify geolocation ad. But I’m paying for ad free Spotify. 

- no idea which ad it is as I don’t speak Danish 

- no idea which app model I have, I can’t find that info by clicking on the widget?

- using an iOS device 

-happens anytime of the day it seems like?

What should I do? Who do I complain to?

thanks 

[makingthistocomplain]

• Reason for complaint: Ad starts with the sound of a crying baby. Enough said.
• Name of ad: GoHealth
• Is it a visual or an audio ad: Audio
• Rough time & date of when you heard the advert: A few minutes ago, happens constantly when listening to Spotify (no matter how many times I tell it I find the ad unpleasant)
• Device the ad appeared on: PC
• Its OS version: Windows 11
• Your exact Spotify app version: 1.2.60.564
  
  Edited to add name of company.

[MovingOnToaCompetito]

Agree! I personally had a chat session with their "bot" which was useless. There's no way to contact a human there. And the responses from Spotify on this forum show a complete and utter lack of consideration for the customer. I was hoping for a class action lawsuit over the volume issue. Since there hasn't been one yet, my first solution is to close my Spotify account. My second move will be to consult a lawyer on my own. Starting a class action suit costs no money, so eff Spotify. They had their chance (over the span of YEARS) to make this right. 

[MovingOnToaCompetito]

Pffft. Half-a$$ed response.

[dan_kwc2000]

Recently the adverts inserted into my podcasts cause it to skip to the end and continues playing adverts after adverts until I need to refind the timestamp when it got interrupted. Very irritating especially during a drive.

[IDMC48]

Just let us know the following details and we'll forward them to the right teams:

• Reason for complaint: Ad constantly appears during every break (even when it's disliked as being shown too often or irrelevant)
• Name of ad: FanDuel
• Is it a visual or an audio ad: Audio
• Rough time & date of when you heard the advert: Anytime there was an ad break (at least once per break)
• Device the ad appeared on: All devices
• Its OS version: Windows 11, Android 14
• Your exact Spotify app version:Spotify for Windows (64 bit)
  1.2.61.443.gc51c574b

I keep getting this ad every single time there is an ad break, I have given it SEVERAL dislikes whenever it appears, disliking it because it was not relevant, and because it was being shown WAY too often, yet the ad just keeps being shown to me.

[Kitty_136]

Hi Vasil,

Reason: ad volume is just aggressive coming from a podcast. It's so loud and startling

Ad: Asda 

Podcast: happy mum, happy baby

Frequency: every time there's an ad break at least once and it has been twice in one ad break

Device listening on: android app

[CloverLayton]

I keep hearing the ad for Irish Ferries. I am sick to death of it. It heard two ads in half an hour this morning and I am ready to rip off my headphones when I hear that ridiculous woman telling me the English Channel is now known as the Irish Channel. I would sooner swim the channel myself than use this company.

[bobbybooie]

whomever thought it appropriate to put a crying baby in an ad that repeats every other song should be fired frankly 

[IDMC48]

It has NOT STOPPED 

[jonstoner]

• Reason for complaint: horror movie advertisement
• Name of ad: Until Dawn
• Is it a visual or an audio ad: audio
• Rough time & date of when you heard the advert: April 22, 2025. multiple times (1:42pm)
• Device the ad appeared on: Android phone
• Its OS version: 
• Your exact Spotify app version: 9.0.36.697

[jonstoner]

Can you not post any horror advertisements. 

[PrankedParsley]

Hi!

Reason for complaint: The ads of this hospital are wet coughing (multiple times in a row) and baby crying that gives me sensory issues and a general discomfort and no matter how many times I try to down vote the ad it keeps showing up. 

Name of ad: Memorial Hermann Hospital

Is it a visual or an audio ad: Audio

Rough time & date of when you heard the advert: Between early March 2025 to when I'm making this comment (April 22 2025)

Device the ad appeared on: Pixel 6a

Its OS version: Android 

Your exact Spotify app version: Version 9.0.34.593

[BurnerBro]

• Ad repeats lines approximately three times in a row and may be unintentional, as well the repetition is incredibly disturbing due to the lack of break between each repeat like normal ad breaks.
• Mayday Parade
• Audio ad
• 4/28/2025, 5:33 pm
• PC
• Windows 11
• Spotify for Windows (64 bit)
  1.2.62.580.gb27ad23e

It is understandable if this ad was intentionally created like this, I am thankful for whatever changes may come from this.

[belilley]

Reason for complaint: I've heard this ad and only this ad at least 12 times in a row

Name of ad: Atlassian Vanta

Audio ad

Date: 01 May 2024

Last heard: Approx. 0815 hrs (first would have been about 0600 hrs)

Device: Motorola moto g10

OS: Android 11

Spotify version: 9.0.36.697

This ad is driving me around the bend. It is playing back to back and every few minutes, and only this ad.