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Report technical issues with adverts

Report technical issues with adverts

Hey folks!

Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?
We're creating this thread in case you're in need of reporting any of those 🙂

Just let us know the following details and we'll forward them to the right teams:

 

  • Reason for complaint:
  • Name of ad:
  • Is it a visual or an audio ad:
  • Rough time & date of when you heard the advert:
  • Device the ad appeared on:
  • Its OS version:
  • Your exact Spotify app version:

Many thanks!

VasilModerator
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16 Replies

Hello Vasil!

 

Reason for complaint: Keeps coming back despite being the only ad I downvote, over a dozen times by now, I lost count

Name of ad: Something with AOK (German health insurance)

Visual or audio: Not sure if it's a pic or video I'm seeing

Time & date: Several times a day, last time less than an hour ago

Device: Phone

OS: Android 13

Spotify Version: 8.9.24.633

 

Have a great day!

Petra 

Reason for complaint: It is the only ad that plays (aside from Spotify ads) despite selecting the do not recommend options

Name of ad: Smirknoff Spicy Tamarind drink

Is it a visual or an audio ad: audio

Rough time & date of when you heard the advert: 15 minutes ago, has been playing continuously for over a week now every 3 songs or so

Device the ad appeared on: phone

Its OS version: Android 12

Your exact Spotify app version: 8.9.6.458

I'm listening to Spotify's meditation playlist, and when any of the ads come on, they are blasting away on the speakers.

 

  • Reason for complaint: Ad volume is much higher than the music volume
  • Name of ad: Lowes
  • Is it a visual or an audio ad: Audio
  • Rough time & date of when you heard the advert: 9:00AM Central, 4/4/2024
  • Device the ad appeared on: Computer
  • Its OS version: Windows 10
  • Your exact Spotify app version: Web browser

Reason for complaint: This advert constantly comes up, no matter how many times I down vote it, and this advert contains sounds of chewing and eating, and I have misophonia, and I am very sensitive to these sounds.

 

Name of ad: the name was just Spotify, but it was a Burger King Junior Meal Advert.

 

Is it a visual or an audio ad: Audio

 

Rough time & date of when you heard the advert: 13:10, 7/4/2024

 

Device the ad appeared on: Phone

 

Its OS version: Android 13

 

Your exact Spotify app version: 8.9.26.592

  • Reason for complaint: Ad volume too loud. Exceeding the volume limit the device and app allows.
  • Name of ad: “Flirt Centroamérica y Caribe”
  • Is it a visual or an audio ad: Audio ad
  • Rough time & date of when you heard the advert: around 4 PM to 6 PM most of the times.
  • Device the ad appeared on: PS4 and Phone.
  • Its OS version: iOS 17.4.1 for phone
  • Your exact Spotify app version: 3.90 on PS4. 8.9.32 on iOS.

  • Reason for complaint: Same beeping add keeps playing. No matter how much I downvote it.
  • Name of ad: Dave Asher - U2 cover
  • Is it a visual or an audio ad: audio
  • Rough time & date of when you heard the advert:Everytime I get an ad, it's the only ad I get.Since Monday, it's the only ad I get.
  • Device the ad appeared on: Windows & Android
  • Its OS version: Win10&11, No idea on android os.
  • Your exact Spotify app version: 1.235.663.0 / Webbrowser,  Android 8.9.32.624

I've dove everything possible to not get that ad short of going premium. I've tried every option on the downvote. I've gone to the artist page and downvoted. I'm certain there was even an option on the android app to select never recommend this artist( but I was driving at the time and more focused on that).

Hi I'm Adam.

 

Reason for complaint. I am a premium family member paying £20 per month.

 

I understand some of your podcasts have adverts, but you have just introduced a new feature making it infinitely more difficult for me to skip these adverts.

 

I'm contemplating quitting over it as it's a cynical corporate move to increase and revenue on a customer who is worth £240 per year to you. 

 

 

There is a very specific Tescos advert for spaghetti that features a loud slurping noise, and as someone with sensory issues, it irritates me to the point I've considered uninstalling Spotify. I've used the thumbs down button every single time, reporting it as 'offensive', and 'unpleasant', and 'not targeted to me', and also reporting it as 'I just don't like this ad'. It still regularly comes up despite me reporting it at least thirty times.

Reason for complaint: a specific ad keeps repeating multiple times in a row and is louder than media 

 

Name of ad: Dartmouth cancer screening, directs to "Cancer.dartmouth.edu/prevention"

Is it a visual or an audio ad: audio

Rough time & date of when you heard the advert: throughout the day, repeated 2 or 3x at the beginning, middle, and end of every podcast episode I listen to

Device the ad appeared on: Pixel 4a

Its OS version: Android 13

Your exact Spotify app version: 8.8.88.397

  • Reason for complaint: innapropriate language used in advert and its repeated over and over in the same advert.  Like they're 6 year olds who are excited about saying a naughty word.  It's annoying as **bleep**.
  • Name of ad: Business Without The**bleep**
  • Is it a visual or an audio ad: Audio
  • Rough time & date of when you heard the advert: Often, the most recent time was this evening 19:15 hrs. Young kids not even gone to bed and there's swearing going on. 
  • Device the ad appeared on: iPhone 
  • Its OS version: apple iOS latest 
  • Your exact Spotify app version: 8.9.38.455

Reason for complaint:
The ad is too sexual, I have to close the screen multiple times a night when the ad plays multiple times per night because I don't want to be kicked out of planet fitness due to the ad being on my phone.

 

Name of ad:
Levis drip sweat.

 

Is it a visual or an audio ad:
Visual and audio.

 

Rough time & date of when you heard the advert:
Every night for the last month every 10 minutes,
3:30am 5.16.2024 .

 

Device the ad appeared on:
LG smartphone.

 

Its OS version:
Android 10.

 

Your exact Spotify app version:
8.9.40.509 .

 

What did you try when the ad plays:
Hitting the thumbs down on the ad every time, selecting every option of "I find this content offensive" "I've seen this ad too many times" This ad isn't relevent" "I just don't like this ad", I've tried clearing cache, I've tried restarting my phone, I've tried uninstalling and reinstalling spotify, I've tried installing pandora.
(Get the point 🙂 )
I really do not like the Levis drip sweat ad.

It is totally acceptable for the free service to have ads. However, the ads should be something tolerable to listen to. I have had a few experiences with really unpleasant ads so far, and this is quite disappointing for a company that deals with audio content. At the moment of writing this, there is an ad where someone is munching quite loudly on some food, and it's unbearable for people who have conditions like misophonia. I do not mind ads at all, however they should never be unpleasant, and it would be interesting to be more considerate to the users of your service. I tried using the dislike button on the ad many times, but it only led to me getting the ad more frequently, which is contradictory.

I've noticed when playing music on Spotify on my TV the ads are significantly louder than my music was at the same volume. I feel like the neighbors can hear then and it's annoying to have to adjust my volume everytime there's ads. Doesn't help that most ads are obnoxious to begin with.

  • Complaint: ad keeps appearing after I repeatedly downvote as "irrelevant for me", "content is disgusting" and "shows up too often".
  • Name of ad: pañales DODOT Bebé Seco
  • Visual or audio ad: audio
  • Rough time & date: repeatedly all over the morning, all weekdays. Probably would show up the rest of the time, if I were using spotify as well.
  • Device and OS: mobile, Android 13
  • Spotify app version: 8.9.40.509
Screenshot_20240521-115509.png

Adds playing notoriously loud. 
Spotify version 8.9.38.455

played from iPhone to WIIM to stereo set

maltezers, abba, Spotify. All the same. 

  • Reason for complaint: Add too frequent, and way too loud!
  • Name of ad: Tire discounted groove (only plays during podcast dark history)
  • Is it a visual or an audio ad: audio add
  • Rough time & date of when you heard the advert: last time 2024/05/28 played 8 times in the spand of 2 hours
  • Device the ad appeared on: PC and Cell phone
  • Its OS version: latest windows version on Pc  and android version 13  One UI version 5.1
  • Your exact Spotify app version:  8.9.42.575

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