Resubscribe to Premium and update email address

[Bethmc0454]

Good morning, I have had a subscription to Spotify for quite a while.  Something happened and now I have ads. I've tried to switch to a premium package, which must be what I had in the past but, can't do it. I think the email address that is on file with Spotify is my old address which I don't have access to anymore (**bleep**).  I've tried setting up a new account with my new address (**bleep**) but, it doesn't work. It's probably user error...I'm old and not very good at doing things on a computer.  Please let me know how to go about signing up again.  I use Spotify all day long and am really missing it!  Thank you!  Beth.   

[Maria]

Hey there @Bethmc0454,

Thanks for reaching out on the Community! We'd love to help, so we hope you don't mind us moving your post, as this will give us better visibility of the issues you're experiencing.

To confirm, do you still have access to the Spotify account (the one that was previously on Premium) that's connected to your old email address? If so, please try signing in to your account page. 

Keep in mind that you should still be able to log in with the registered details and password, despite not having access to the email address inbox at the moment.

Once you're signed in, there are a few different things we'd suggest checking on the account page:

1. The registered info: head over to Edit profile to update your email address. This is to ensure it's accurate and up-to-date.
2. Payment: go to Order history just to double-check what happened to your Premium subscription. There, you should see if/when the previous subscription ended. It's worth noting that if no payments are shown there, it's possible that you had Premium on another account or paid via a partner (ex. your phone or internet provider).
3. Restart the subscription: after checking what happened with the last subscription, you can try resubscribing directly through the Premium page.

Tip: for any issues with the payment after entering the details, we can recommend having a look at the points listed in this Support article.

Should you be unable to access the account with your email address and password, however, we can also suggest checking if you might have signed up with an additional login method, as there are a few ways to register. For example via your Facebook account, Apple, and Google.

Feel free to let us know if you find any steps tricky, and we'll see what we can suggest 🙂 Just remember that this is a public forum, so make sure to not include any personal details.

Hope this helps, cheers!