Roku TV app has floating black boxes

[James7x1]

Country

United States

Device

TCL Roku TV

Operating System

Roku OS

My Question or Issue

Starting today, while running the Spotify app on Roku TV, black boxes began to appear randomly throughout the interface (not tied to any content and on various UI layers).

[Eni]

Hey there @James7x1, 

Thanks for reaching out about this here in the Community. 

Could you let us know if this happens only with Spotify or with other apps as well?

On another note, we'd recommend unplugging your TV for a couple of minutes > restarting your router > plugging your TV back. 

If this doesn't do the trick, would you mind sending us a photo of what you're seeing on your end so we can take a closer look? You can attach it to your next response by using the Insert image option in the post editor. Make sure not to send any private info.​​​​​​

We'll be on the lookout.

[James7x1]

Here are 3 samples after restarting the TV. The black boxes do not appear on any other app. The TV streams 4k and 60 fps video just fine too, so I can't seem to tie this to a TCL hardware or software issue since it is only with the spotify roku app.

[Ver · Accepted solution]

Hey @James7x1,

Thanks for getting back to us.

Could you try reinstalling the app to see if anything changes?

It's also a good idea to make sure that the firmware is up-to-date.

Let us know how it goes.

[James7x1]

Reinstalling the app appeared to fix the issue. I suppose the apk became
corrupted during one of the updates. Thank you for your help!

[OscarDC]

Hey @James7x1,

Thank you for keeping us updated.

We're glad to know that everything is working good now. 

If anything else comes up, the Community 

Cheers!