Hi, I bought myself a new TV (JS9090) a two weeks ago.
I have the following issue: I first installed the smarthub and everything was runnning nice. After a few days, I tried to start the spotify app and it just got stuck and the black loading screen with the white logo and the 3 pulsating dots. It just loads forever and I can't get back ( no response on hitting the exit button on the remote or anything). I then resetted the smarthub and reinstalled the app and it was fine again. Until now.
Same thing - I'm stuck at the loading page of the app.
Any idea what to do or how to fix that?
nobody? this issue is really annoying 😞
I'm having the same issue as well on my 2015 Samsung 4K running Tizen. For me though it just recently started; I loaded the app back in November or so as soon as it first became available and it ran smooth for a good month or so. Then it started doing this all of the sudden around Christmas give or take a week. Now the only way to get it to run for me is to uninstall and reinstall each time. I'm guessing a bug was introduced in an update after the original or something in a Tizen update caused it.... Very annoying.
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Env: prod