Samsung Watch App full of bugs (Gear S3 / Gear Sport / Galaxy Watch)

[roym899]

Plan

Premium

Country

 Tested in Germany and Sweden (as if that would make a difference...)

Device

Samsung Gear Sport (tested), Samsung Gear S3, Samsung Galaxy Watch (there are threads describing these problems for these devices as well, but the search on this help forum is so terrible that I don't feel like doing your work)

Operating System

Tizen 3 and Tizen 4 (problem persits since Dezember 2017, when I got my watch)

My Question or Issue

Im finding the Samsung gear sport app almost unusable. Is anyone having the same issues? So far this is what happens at least once a week and it's usually while I'm running so can't sync with my phone. 

- offline music gets deleted

- stops playing to bluetooth earphones but looks like it's still playing.

- controls stop working and get stuck on one song.

- bluetooth headsets play button is not supported

- when the health apps voice takes over to say something like my KM distance it stops playing and does not start again. 

- no repeat in offline mode

- music starts playing after phone call

- difficulty logging in (although this is probably just terrible design, as it works for me by using a device password, which I set online on the spotify pages and then logging in with the Spotify option in the app, not with facebook, even though my account is a facebook account...)

Note that the default music apps works just fine with all these things. Note I am not talking about the connection to the phone. I am talking about the premium feature of standalone offline music (which is btw something the watch is advertised with).

Like a year ago I already went through some useless steps, like reinstalling the app on my phone (note that I am still talking about the STANDALONE OFFLINE mode, i.e. the phone has absolutely nothing to do with it).

I am honestly very disappointed by Spotify not updating this app a single time in over 2 years. The support is terrible and I have no hope of this getting fixed.

I can only advice everyone not to buy any Samsung Watch in the hope of using Spotify on it, as the app is a total mess. I dont know if this is Samsung's fault or Spotify's, but since Tizen at least gets updated once in a while, so I believe it's Spotify's.

There are numerous threads in this forum describing some or multiple of these issues:

https://community.spotify.com/t5/Other-Partners-Web-Player-etc/Samsung-gear-sport-app-full-of-bugs/t...

https://community.spotify.com/t5/Ongoing-Issues/Spotify-playing-on-Galaxy-Watch-after-phone-call-unw...

https://community.spotify.com/t5/Android/Cannot-Shuffle-Offline-Music-on-Samsung-Galaxy-Watch/m-p/45...

https://community.spotify.com/t5/Android/Samsung-galaxy-watch-issue/m-p/4586751

https://community.spotify.com/t5/Other-Partners-Web-Player-etc/Galaxy-Watch-Issue-Spotify-automatica...

https://community.spotify.com/t5/Ongoing-Issues/Spotify-app-on-samsung-gear-sport/idi-p/4350785

https://community.spotify.com/t5/Other-Partners-Web-Player-etc/Spotify-Gear-S3-Bugs/m-p/4583462

https://community.spotify.com/t5/Accounts/Samsung-Galaxy-Watch-Login-Problems/m-p/4562825

https://community.spotify.com/t5/Android/Can-t-login-on-Gear-Sport-Watch-an-endless-journey/m-p/4480...

https://community.spotify.com/t5/Other-Partners-Web-Player-etc/offline-not-working-with-Samsung-Gear...

https://community.spotify.com/t5/Android/Does-Samsung-Gear-sport-Spotify-have-shuffle/m-p/3855397

https://community.spotify.com/t5/Other-Partners-Web-Player-etc/Spotify-Audio-gets-permanently-muted-...

https://community.spotify.com/t5/Ongoing-Issues/Samsung-Gear-Sport-Tizen-OS-Spotify-app-basically-un...

https://community.spotify.com/t5/Other-Partners-Web-Player-etc/Samsung-Gear-Sport-Playlists-Offline/...

https://community.spotify.com/t5/Other-Partners-Web-Player-etc/Samsung-Gear-Sport-Can-t-Play-Music-O...

https://community.spotify.com/t5/Other-Partners-Web-Player-etc/Gear-Sport-App-Navigation/m-p/4565217

https://community.spotify.com/t5/Ongoing-Issues/Spotify-stops-playing-on-gear-sport-when-offline-and...

https://community.spotify.com/t5/Other-Partners-Web-Player-etc/Gear-S3-Shuffle-Save-Repeat-Not-avail...

https://community.spotify.com/t5/Other-Partners-Web-Player-etc/Samsung-Smartwatch-Spotify-App-needs-...

I know there is probably no developer working on this app anymore, so there will not be any change. But I hope to stop some people from making the same mistake as I did and just switch away from Spotify and go for Android Wear, or Apple Music and go for an Apple Watch. Terrible experience overall.

[Alex]

Hey there @fcamposrf,

Thanks for your detailed description of the issues you're facing.

We've passed your feedback on to the right team and it's being taken into account. We're always trying to improve the user experience across all of the supported platforms. This happens through regular updates, so sometimes you might see that certain functions/options change. 

At this point, we'd suggest that you or anyone who feels the same about the way the wearable app functions currently and would like to change that, to submit an idea in the Community Ideas Exchange page. 

You can click here to start submitting it.

Make sure you read the guidelines to submitting ideas.

[smacrae1]

Hi same problem, really unuseable especially on the latest version of tizen using version 2.5.39 it is dreadful. I've been using android and Samsung phones and watches for 10 years. I've just gone for a run with an apple watch 4 and music and it works. Really disappointed that something as basic as playing music on my watch isn't fixed by now. If it isn't fixed in the by the 5th November I will change my music to apple music.and my tech from Samsung to apple, what a shambles.

[Ver]

Hey there @smacrae1,

Thanks for posting in the Community 🙂

We'd suggest you reinstall the app on both devices. You can give these steps a go. It's also a good idea to deactivate and enable Bluetooth again and re-pair the devices.

Keep us in the loop! If you have questions, we are here for you.

[raullm]

Do you guys realize how bad customer service is to answer "delete and reinstall" is? This problems are happening to many users with latest versions of everything, stop giving the easy answers and solve the freaking problem, I bet you all can test it if you would care.

[mnp47]

I am having the same problems and more. Is there any fix to this? When I move between my phone, car, and watch, my Spotify becomes "locked" as in the same song appears in the "now playing" section and will not update. 

[Alex]

Hey @mnp47,

Thanks for the post!

Sorry to hear that this is happening to you.

Run us through what troubleshooting you've done so far.

Cheers.

[mnp47]

Hello, Support was actually able to help. They reset the cache on my device and I had to re-install Spotify on my phone.

[trntbl2109]

Old thread and old problems, but they still persist. Voting Spotify app as worst piece of software ever created. Just frustration, never-ending rebooting of watch, re-installing Spotify, rage. And Samsung has balls of actually marketing Watch4 with Spotify app, HAHA.