Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Please see below the current ongoing issues which are under investigation.
Loading ongoing issues...
Samsung Galaxy 9+ & Samsung Gear S3
My Question or Issue
I was using my Gear S3 connected to my phone throw Bluetooth as "remote".
Today, just trying some functions, I connected the spotify app in the watch throw wifi with my account. It worked just fine.
However, when I try to go back to remote, it gives me a connection error with the phone.
Looking in the forum, I tried sime ideas. I have reestarted the watch to factory values. I reinstaled the Galaxy Wearable app. And nothing work.
Noy it keeps saying "can not connecto to spotify on your phone. Please open your app there to continue"
Automatically it opens the app in the phone, but I cant do anything by the watch.
Also in the gadget, it says that there is no Bluetooth connection to the phone.