Serial podcast not playing

[Bk8]

Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Weird issue where the serial podcast is not playing on either my Xbox or tv. It does play from the phone app but not on the other devices listed. Every other podcast and playlist works fine.

[MafeG]

Hi @Bk8,

Thank you for reaching out to the Community!

To start looking into this, we'd like to know what's the behavior when you try to play the podcast on those devices, do you get any errors? 

Also, please share with us the link to the podcast show so we can take a look at it.

Lastly, try reinstalling the Spotify app in both devices and let us know if that makes a difference.

Keep us posted.

[Bk8]

So when I try to start a new episode it shows like it's playing but no sound comes out. If I try to continue an episode it restarts and no sound comes out but on the screens it looks like it's playing.

[Alex]

Hey @Bk8,

Thanks for the reply.

Could you send us a link to the Podcast so we can look into this further.

Cheers.