Announcements

Help Wizard

Step 1

NEXT STEP

Some Christmas radio stations stopped working on all platforms!

Some Christmas radio stations stopped working on all platforms!

Hi guys

 

Over a week ago my account suddenly became unable to play certain Christmas Radio stations. Specifically, the ones I have actually listened to in the past:

 

Modern Pop Christmas
Oldies Pop Christmas
80s Christmas
90s Christmas

 

The exact error message depends on the platform I'm trying to play the songs on

In the Windows Desktop app, I get a spinning progress indicator for a few seconds, then "This radio station cannot be started. Please try playing something else."Win_desktop.PNG

 

In the Android app, it says "Radio station error. We can't load this radio station right now. Please try later."

Android.PNG

It's worth noting that all the Christmas stations which I HAVEN'T played up 'till now are all working (i.e. Hip Hop Christmas, R&B Christmas) work . . .

 

Steps I've taken:
-sign out of Android app and delete all cached data
-delete Android app
-re-install Android app
-fresh first-time install of Windows Desktop app

 

Can someone please deliver a Christmas miracle for me?? I'd really like to get this going to have a rotation of Christmas music in my house!!

Reply
0 Replies

Suggested posts