Sonos speaker does not show up

[ji18]

Hi,

My Sonos 1 speaker has stoped showing up on the Spotify app. It doesn't show up on my computer (MacBook Air 2015, High Sierra 10.13.6), my iphone 7 ios 13.7, or my partners android phone. However I am able to play music from the Sonos controller. 

I have a family plan, premium account, and I live in Sweden. 

I've tried all of the fixes listed in a post from 2019/05, reauthorizing my account, deleting the app, updating the app, restarting my router etc. Nothing works. 

Please fix this bug. 

THANK YOU

Regards

Anna

[Ver]

Hey @ji18,

Thanks for reaching out to us and welcome to the Community 🙂

The troubleshooting steps that you've tried so far are very good. We'd like to add a few more. Can you give these steps a go and run a clean reinstall? That way you can make sure the cache is not causing this issue. It's also a good idea to check if the firmware is up-to-date.

If the issue still persists, we'd suggest you try with another account. That way we can see if it's an account-related issue.

Let us know how it goes. If you have questions, we are here for you.