Spotify Connect over ethernet/cabled connection is highly unreliable - use WiFi instead

[Starelite]

I have been struggling for a long time with getting spotify connect to work on my Sony Bravia and Onkyo (both using ethernet cable to connect to my LAN). The devices usually (yes, sometimes it does worke?) show up as a playable device in Spotify.

Recently I found out that spotify connect works a lot better when you are using WiFi to connect your devices to your LAN. This is quite unfortunate since I would like to rely on my cable connection instead of using the poor perfromance of my WiFi connection.

Has anyone experienced the same? Is there an explanation for why Spotify connect doesn't work via ethernet?

[js59]

Has this issue been addressed?  Looking to set-up my living room sound system with a ethernet connected Onkyo receiver to use as a Spotify Connect device (which will send the music to my in-home speakers), but I'm hesitating b/c I haven't been able to find any threads that mention that this is something that has been fixed...

[kalidus]

3 years later, still same problem.

[Abhay_Aysola]

Sometimes when I open the Spotify App, my ethernet stops working and I need to restart my laptop. This doesn't happen on a daily basis but it's very annoying.

[Elena]

Hey there @Abhay_Aysola!

Thanks for reaching out to us and welcome to the Community! This sounds quite odd and we'll be happy to help you sort this out.

You could start with a clean reinstall with the steps here to make sure that all old files that might be causing trouble are gone.

It's also important that you re-download it from the Microsoft store if you have a computer with Windows 10 OS.

Give your device a quick restart before you start the newly installed app.

We'll be on the lookout for your update.

[Djp460]

This is a garbage response. Don't tell us to "uninstall and reinstall the app" for a problem that is not due to users' systems. This is clearly a problem with Spotify's ability to understand LAN networks, and is a bug you need to fix.

If a device exists on the LAN, offer it as a streaming device. If not, then BAU.

[Alex]

Hi there @Djp460,

Thanks for the post.

As community moderators we can offer solutions which other users facing similar issues have reported as working for them. As we can only troubleshoot remotely, we can't see the users' specific set up, so we need to go through some general troubleshooting in order to narrow down what is causing the issue.

If you have questions or need help you're always welcome to reach out again. We'll do our best to help 🙂

[BigJim]

Hi,

I just bought a very expensive Spotify-Connect enabled device (Primare Prisma, a board integrated as a module in the Primare integrated amplifier I25-Prisma, but this is not relevant). It can connect to the home network with both Ethernet and Wi-Fi, and I really thought prior buying that I would not use the Wi-Fi (we all know why: reliability, bandwidth, lags, jitter, interuptions, etc). I have now spent a lot of time trying to understand how Spotify-Connect will stream the music itself from my router to my device: Ethernet cabled or wireless Wi-Fi? I can accept (though I do not understand that...) that they both need to be on the same Wi-Fi network, and that this can be used to control the "orders" that are given. But can someone confirm to me that the music itself will really flow on the Ethernet cable, and not the Wi-Fi ? Or not...
And with the CD-quality HiFi service coming, this will be even more important. Us sound-fanatics are a bit crazy on those things.. Can someone points me to a link or explain me all about that ? Thanks !! 

[wyman036]

Yet still waiting in 2022...
This request is not being made at the community moderators... we're making it at Spotify. We'd love it if you can write up a bug report and do what you can to push this problem up the chain so it can be fixed.
This feature will sometimes work, but then randomly break and fix itself yet again, later. It may be hours or days or weeks between breaks or the 'fix'.

I'm getting more and more sick of Spotify. There's many major bugs like this that never get addressed or even worse in this case... get blown off by a mod. Do better.

[Jeremy]

Hi there folks,

Thank you for your replies and feedback. We're really sorry to see that you've been having issue with this and we can understand that it feels frustrating when things doesn't work as it should.

To start with, can you let us know if you tried the troublehshooting that's been suggested above?

It would also be great if you can let us know which version of the app you're running.

We'll keep an eye out for your replies.

Take care! 

[BurritoFromUber]

Hey there guys,

As of October 24th 2022, I've tried uninstalling and reinstalling multiple times and I would assume I'm on the latest version. I am currently running Windows 10 (latest version) and have tried using the download from the Microsoft Store and off of your download page. If you need anymore info on specs ask away. 🙂

[MihailY]

Hey @BurritoFromUber,

Thanks for posting in the Community.

As a next step, can you please try restarting your router? If that doesn't do the trick and you're willing to go through that process, it's worth performing a factory reset of both the receiver and the router.

Let us know how it goes.

[Saintzillla]

We should all cancel our accounts based on these replies alone.

"Hey, we just need you to factory reset your router.."

I've got a much better idea. Find a coworker who knows how Spotify connect works. Then plug in a device that can run Spotify into a router with an ethernet cable. Then see that it's not a user troubleshooting issue it's a Spotify software issue and we've got a response a year for 6 years asking US to do things.

This is pure trash. More people should see this. Wild.