Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Spotify Lyrics

Spotify Lyrics




Premium for Family




Samsung J7 Prime

Operating System

Android Oreo 8.1.0
Spotify Version


My Issue

I bought an account premium for family but Spotify does not show me the lyrics of anysong. I tried to access with another account and it worked but when I logged out and logged in with the same account, lyrics dissapeared.
I reinstalled the app several times and I log in a lot of times but it's not working.
My family's accounts shows the lyrics, I'm the exception.

6 Replies


That's happening to me too. Spotify, help!!!


Hey there @x_soader_x and @Daniela456,


Thank you for your posts.


Can you confirm if you used to have this feature on your account before?


We suggest that you reopen the app two times for the feature to get activated.


It would also be great if you can let us know which version of the app you have?

We'll keep an eye out for your replies.


Take care!

Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂

I've never had the lyrics option available. I have the family plan, i
opened the account. I've already uninstalled and installed it again.
Nothing happens.
Please help


Hey @Daniela456,


Thanks for keeping in touch and trying our suggestions.


This is one of the new features that we’re trying out. We always test possible improvements, so you might not see something other users do and vice-versa. We appreciate your feedback and we'll make sure to pass it on to the right folks.


If you have any questions or need anything else, give us a shout.


Take care.

Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.

And when will i see this feature. I had tried this feature with my
brother's account before and i liked it and that was one of the reason I
decided to get my own plan. If I'm not getting the services i was
expecting, then what am i paying for? It kind of feels like im getting
robbed. Isn't there any solution you guys can give me?


Hi @Daniela456


Thanks for getting back to us. 


We understand where you're coming from. However, keep in mind that this feature is still being tested and it's not available for all users. 


In this case, we'd recommend keeping your app up to date so that you don't miss it when Lyrics are available for you. 


If anything else comes up, we'll be right here.



Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts