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Premium for Family
Samsung J7 Prime
Android Oreo 8.1.0
I bought an account premium for family but Spotify does not show me the lyrics of anysong. I tried to access with another account and it worked but when I logged out and logged in with the same account, lyrics dissapeared.
I reinstalled the app several times and I log in a lot of times but it's not working.
My family's accounts shows the lyrics, I'm the exception.
That's happening to me too. Spotify, help!!!
Hey there @x_soader_x and @Daniela456,
Thank you for your posts.
Can you confirm if you used to have this feature on your account before?
We suggest that you reopen the app two times for the feature to get activated.
It would also be great if you can let us know which version of the app you have?
We'll keep an eye out for your replies.
Thanks for keeping in touch and trying our suggestions.
This is one of the new features that we’re trying out. We always test possible improvements, so you might not see something other users do and vice-versa. We appreciate your feedback and we'll make sure to pass it on to the right folks.
If you have any questions or need anything else, give us a shout.
Thanks for getting back to us.
We understand where you're coming from. However, keep in mind that this feature is still being tested and it's not available for all users.
In this case, we'd recommend keeping your app up to date so that you don't miss it when Lyrics are available for you.
If anything else comes up, we'll be right here.
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