Spotify Podcasts on LG WebOS TV

[franlovesyou]

Plan

Free

Country

Australia

Device

TV 4k

Operating System

LG WebOS

My Question or Issue

Spotify now showing a solid colour in video podcasts. It was fine a few weeks ago. I've tried updating app, turning off on the tv, uninstalled the app and reinstalled it and updated the tv firmware. Tried casting as well, still no video. It works on everything else like my phone or Playstation, just not my native tv app. 

Have you removed the ability to watch podcasts on Spotify through LG?

Thanks 

 

[OscarDC]

Hey @franlovesyou,

Thank you for reaching out to the Community and welcome. 

To continue investigating this issue, would you mind confirming if this happens with all podcasts shows you've tried? Also, would you mind checking with a different Wi-Fi connection to see if it makes any difference?

If it happens with all podcasts and with different networks, include in your next response a picture of how it looks on your end, along with the UI, Player and Brand info of the Spotify app on your TV. You can find this info by opening the Spotify app on your TV and selecting the gear icon located next to your profile picture. 

We'll be waiting for your response. 

[LC110]

I'm also having the same issue with my lg tv. 

[LC110]

[cristamaria]

 

 

I am having the same issue with Spotify app in my LG TV using Webos. I can play video podcasts in my mobile app, but only the audio and subtitiles are played in all the podcasts that I play in the tv app.  It's strange because if I click "subtitles" in the tv app I can see the subtitles of the audio playing in the background but not the video image of the podcast. Sometimes, when I close the tv app, before the app closes, I get a glimpse of an image of the the video of the podcast that I was playing. It used to work fine until 2 days ago. Both mobile and tv app are updated to the most recent version and I have cleared cache several times in mobile app. The tv software is updated as well.

[Maria]

Hey everyone,

Thanks posting on the Community! And kudos for including a few more details about your devices @LC110 & @cristamaria!

We've passed this on to the right team so they can have a closer look as well. We'll keep you posted in this thread if we have any news to share 🙂

In the meantime, we recommend keeping both the app as well as the device's OS up-to-date.

If you haven't already, or should you come across this thread in the near future, feel free to let us know the info requested by @OscarDC in this reply, as it'll help with the investigation. 

Cheers!

[cristamaria]

Thanks @Maria for passing the info of the issue to the right team. I hope they can fix it as soon as possible! 

[partisano]

Hi,

I have the same error in my 3 LG Smart TVs:
-LG 28TN515S - Firmware 05.40.97.
-LG 24TN510S - Firmware 05.40.97.
-LG 65UN85006LA - Firmware 04.63.25.

Problem started after last Spotify app update (version 4.62.0).

When attempting to play any video episode of any podcast, the audio can be heard but there is no image. Things I have tried without success:
-Start playback from any television.
-Start playback from a mobile phone and try to continue it on any television.
-Log out and log in to Spotify on the televisions.
-Uninstalling the application and reinstalling it on the televisions.
-Turning off and even unplugging the televisions to try again after turning them back on.

-Disabling IPv6.

It seems quite clear that the problem lies with your latest version of the application. Please release a working version as soon as possible.

Thanks and regards.

[partisano]

Here you are the UI, Player and Brand info of the Spotify app on my 3TVs and pictures of how it looks on my end for tow different video podcasts.

   

  

[cristamaria]

Thank you for the support! Today, I was able to watch videos within my podcasts in my LG tv! ✨️😉

[franlovesyou]

Oh wow, just a few replies! I came to check in and saw the last reply saying it was working for them so I reinstalled it to test mine out again and seems to have been resolved for some of us on LG! Thank you, Spotify 👀😎

[Vasil]

Hey folks,

Chiming in to let you know that this should now be fixed! 🙂
Many thanks for the confirmations already present in this thread.

The Community is here for you in case anything else comes up. Cheers!

[partisano]

Hi, I was out for last 8 days so I was unable to check it until tonight: it is solved!!!! Thank you very much!