Spotify and alexa echo. song stop and start again

Reply

Spotify and alexa echo. song stop and start again

funkopopwave
Newbie

Hi, I have problem listening spotify in my amazon echo. When I'm listening, per exemple, a playlist, some songs cut while playing and start from the beggining again, it's random but and is't a little annoyning

 

Any help will be apreciated. thanks in advance.

60 Replies

cmarie82
Casual Listener
Hi all - The only way I've worked around this is to not use it through the
Alexa wifi connection and to do a bluetooth connection and control through
my phone. Otherwise the issue is ongoing!

bearguy904
Newbie

I've been trialing Spotify to use instead of Pandora Premium.   About twice a day my Amazon Echo stops playing is no longer listed in my available devices for about 20 minutes and then suddenly connects again and is subsequently listed in available devices again.    I have two echo's in different locations and this seems to happen no matter which echo I'm listening to.   What's the deal?

Qdxb
Newbie

I have the same issue and it's getting very annoying as it keeps happening every 2nd or 3rd song! Did anyone find a way to fix this? Thanks 🙂

JeffCT
Casual Listener
Same issue here, but more info. I use my Dot to feed my whole house music system. Because I am a network engineer I have enterprise-grade wifi with a controller and can see which access point devices are connected to, which band and channel they are on, what they are seeing for signal strength, and if the devices are experiencing connectivity problems. Echo Dot connects to my kitchen AP on the 5ghz band with full signal strength, and maintains connectivity even during the interruptions in audio. I can play Spotify using my iPad, iPhone, or laptop - same AP, same band, same channel - no interruptions. I can play Pandora on Echo Dot for hours, no interruptions. It only happens when I am playing Spotify on my Echo Dot. This tells me it's an issue with the way Amazon is connecting Dot to Spotify.

LUIS_BSB
Newbie

Try to turn off the bluetooth on the device that you use to connect the spotify.

I bought my echo dot some time ago and it never gave a problem playing spotify.

However, once I left my cell phone, which commands the spotify, with the bluetooth enabled, and my echo dot started to have some problems of streming spotify. This way, I disabled the bluetooth on my cell phone, and my echo dot returned to work properly again.

martin00078
Casual Listener
Thanks I will try that

daltimor
Newbie

Have the same issue, when play just on one echo dot spotyfy play ok but with multiroom when connecten do other stop playing after 2, 3 song. This is very flustrating as I bought alexa to mainly stream spotify. The only one thing coming to my head that AMAZON DELIBERATELY STOPPING PLAYING SPOTIFY so users can stream they own platform which is amazon music. Can find any other reason this issue is going for long time amazon will fix it if he want to.

cmarie82
Casual Listener
It's Amazon, they want you to use their music service, it's done purposely.
Spotify will not correct itself, so either don't use the Alexa for music
(my solution as I prefer Spotify) or use Amazon music. It is not the wifi
or location of the Alexa to the router.

tompayne
Regular
That's what I thought...but moving closer to my router worked. Spotify now works. Could have better features, but works (flawlessly).

tompayne
Regular
I found it ultimatelywas the Wi-Fi signal strength.

cmarie82
Casual Listener

I have been ahving this issues for months and have reset it multiple times, and it's sitting directly above the wifi router so I know it's not connectivity issues. Now I ahve a second one and it's doing the sma ethign on the new one as well. I think it's a bad design with Spotify, it never happens with Pandora or Amazon music. 

SRT4STK
Regular
I dropped spotify and got Sirius XM. It works fine

SRT4STK
Regular

It happens to me too.  I have Alexa dot and Bose SoundTouch 10.  Happening on both.  Regardless of where I start Spotify from.  iPad, iPhone, the speaker itself or through Alexa.  

 

tompayne
Regular
I thought it might just be Spotify, but it happens when I ask Alexa to
listen to the radio as well (via TuneIn).

tompayne
Regular
Turns out this appears to be related to wifi signal strength. Or something to do with the wifi. I moved the echo dot closer to my primary wifi (versus the Actiontec repeater) and it seems to be working flawlessly now.

lockwoodg
Music Fan

No, I have an enterprise mesh network in my house and I still have major issues with this. I have also reserved an IP for my Echo and restricted its network privileges to only one AP

SRT4STK
Regular
I will try that, although I am very close to the wifi

I have stopped listening to Spotify because of this. Trialing SiriusXM and so far so good. Been listening for atleast 30 hours now.

1166659352
Casual Listener

Huh, I have the same problem...

tompayne
Regular

I have Spotify connected to my Alexa and enjoy it most of the time. But it seems to simply stop playing at various times. If I switch to my Spotify app on my iPad, I see it appears that the song continues to play, but I don't hear anything on Alexa. If I ask "what is playing", Alexa is more than happy to tell me. Everyone tells me "it's clearly a netowrk problem" but the rest of my house continues to happily steam various sources via Verizon FIOS. I have rebooted Alexa numerous times and get no benefit. Any ideas would be welcome!

SUGGESTED POSTS