Spotify application on Philips smart TV.

[stefan1976]

Hello,

I have a problemen with my Phbilips Smart TV
When I start the Spotify app my TV shows an empty  screen where I can only move my cursor.

It is not possible to login or start any tye of music.

Does anybody have an idea how I can fix this

Thanks.

Regards

Stefan

[Joe]

I'm assuming you have a premium subscription. Have you checked that you have the latest firmware for your TV and tried removing the spotify app then reinstalling it?

[stefan1976]

Hello Jpe,

I have a premium subscription, and I just installed the app "fresh" (tv is brandnew).

Kind regards,
Stefan

[Joe]

Brand new TV makes it all the more likely that you need to update the firmware - have you checked to see if it is up to date?

[stefan1976]

Yesterday I downloaded a new firmware release and I just removed and reinstalled the Spotify app.

Unfortunately without any result.

[Joe]

In that case, try a factory reset and, if that doesn't work, get in touch with Phillips support. Which country are you in by the way?

[stefan1976]

I live in the Netherlands

By the way I am using a Wifi connection, could that be the problem?

[Joe]

Wifi works fine so it shouldn't be that.

[sergejanssen]

I have the same and i have a Phillips 46PFL8008s