Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Spotify defaults to US region

Spotify defaults to US region

Hey,
I'm British (my account has UK as my country)
I missed a payment so I get the red banner on the Spotify app (Chromebook) asking me to upgrade to premium again. I click upgrade and the site I am directed to on web is spotify.com/us/

Even when signed in to a UK account all hyperlinks default to the US site, even when I type spotify.com it redirects.
The only way for me to upgrade is to go to the region at the very bottom of the footer (tiny letters) and click USA and change to UK.

The Spotify site _should_ redirect you to your own region when logged in, especially if you are looking to upgrade subscription.
Reply
1 Reply

Hey there @shanaflame

 

Thanks for reaching out about this here in the Community. 

 

Just to confirm, are you using any VPNs? If so, we suggest that you turn it off before trying to upgrade to Premium. 

 

On another note, could you check if the same happens on a different device or using a different internet connection as well? 

 

Keep us posted. 

EniModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

Suggested posts