Spotify doesn’t play on Bose SoundTouch anymore

[Shaderlees]

Plan
Premium

Country

USA

Device

(iPhone 11, iPad Air)

Operating System

(iOS latest update.)

My Question or Issue

I have a Bose SoundTouch which I can control from my iPhone or iPad using its SoundTouch app. I’ve never had an issue until a few days ago. Whenever I select a song, it just stays on the blue screen and nothing happens. No sounds, no information of the song or artist. Just blue. It’s the only music service that doesn’t work and Bose customer service says it’s 100% a Spotify issue. I’ve done most of the obvious troubleshooting so far (reset, sign out/in, reinstall, etc...). Does anyone have any suggestions? Thank you in advance!

[Eni]

Hi @franlongoria, 

Thanks for getting back in touch and letting us know that. 

Take your time to try with a different mobile device and let us know how it goes. 

Additionally, we suggest that you ask a friend or a relative to log in to their account in your Android device to check if the issue persists with a different account. 

Keep us posted 🙂

[Dmk3]

Try select airplay optimization on bose APP. It works for me.

Its not a default selection

[Gean22]

Probably late in the day, but only had this issue recently, could not select Bose device from Spotify using app on Android. Updated version etc made no difference. But then remembered also had soundtouch app on PC. Deleted Spotify from sountouch app, updated app on PC, re-added Spotify account on it and all good back to normal 

[JZip]

Hey friend. I know this is an old thread but this issue just began for me this past week and I found this thread while Googling solutions. Would you please provide some guidance as to how I apply the fix you suggest?

Thanks in advance 

[TristanChord]

Hi, I had suddenly the same problem. Tried everything with no positiv result.

At least I switched the automatic WLAN connection in my router from 5 GHz to 2,4 GHz for my Bose.

Now everything works fine.