Spotify doesn’t play on Bose SoundTouch anymore

[Shaderlees]

Plan
Premium

Country

USA

Device

(iPhone 11, iPad Air)

Operating System

(iOS latest update.)

My Question or Issue

I have a Bose SoundTouch which I can control from my iPhone or iPad using its SoundTouch app. I’ve never had an issue until a few days ago. Whenever I select a song, it just stays on the blue screen and nothing happens. No sounds, no information of the song or artist. Just blue. It’s the only music service that doesn’t work and Bose customer service says it’s 100% a Spotify issue. I’ve done most of the obvious troubleshooting so far (reset, sign out/in, reinstall, etc...). Does anyone have any suggestions? Thank you in advance!

[Eni]

Hi @franlongoria, 

Thanks for getting back in touch and letting us know that. 

Take your time to try with a different mobile device and let us know how it goes. 

Additionally, we suggest that you ask a friend or a relative to log in to their account in your Android device to check if the issue persists with a different account. 

Keep us posted 🙂

[Dmk3]

Try select airplay optimization on bose APP. It works for me.

Its not a default selection

[Gean22]

Probably late in the day, but only had this issue recently, could not select Bose device from Spotify using app on Android. Updated version etc made no difference. But then remembered also had soundtouch app on PC. Deleted Spotify from sountouch app, updated app on PC, re-added Spotify account on it and all good back to normal 

[JZip]

Hey friend. I know this is an old thread but this issue just began for me this past week and I found this thread while Googling solutions. Would you please provide some guidance as to how I apply the fix you suggest?

Thanks in advance 

[TristanChord]

Hi, I had suddenly the same problem. Tried everything with no positiv result.

At least I switched the automatic WLAN connection in my router from 5 GHz to 2,4 GHz for my Bose.

Now everything works fine.

[SiaHi]

How about you guys fix this issue with your absolutely useless API protocols and codes you have? There are several posts on here, and you guys apparently DGAF to do anything about it. Also…. Now you’ve made the subscription more expensive as well. Same price as Apple Music… who certainly aren’t too incompetent to program a simple restful API. I’m gonna switch to Apple Music if you don’t fix this. There are issues with your broken API protocol since 2015. that’s almost a decade now. This is pathetic**bleep**. And mark my words: if you keep this up, you’ll be gone from the market. Cause frankly… this is unacceptable. 

[TL_TI]

Finally I found a solution. Go to your Spotify account settings using the website and not the app. Create a password for your devices. After creating the password, access the soundtouch application and log in with your spotify account name and the new password created. Done! Be happy. Works for me!

[rafaellacina]

Restarting router and hard reset of speaker solved it instantly. 

Thanks for a shout 

[Lpheloung]

It's too bad the software is so bad you have to do this reboot all the time.

[TonyFurbear]

Hi just putting it out there, I had a major problem trying to play Spotify through 2 different Bose Speakers. Google would say" Sure playing  xxx through Bose Speaker", then NOTHING.

Tried all the usual stuff, still no joy. until  I spotted something online. Which was "Hey Google can you switch Bose discoverable mode on"

This I did & both speakers now working fine.

[J_Chips]

Plan

Premium

Country

Australia

Device

Macbook Pro Mid 2015)

Operating System

macOS Monterey v12.7.6

My Question or Issue

Hi, hoping I can get some clarity on this. I have a Bose SoundLink Flex Speaker (2nd Gen), when I set the Bluetooth to connect to my MacBook Pro it connects fine. The issue is that the Spotify macOS app doesn't connect. The interesting part is that I can still use the stop and play controls on the Bose speaker, but the sound only comes through my MacBook speakers. The Spotify app on my iPhone connects to the speaker and plays just fine, but not the Spotify desktop version. I've tried disconnecting the speaker on both my MacBook and iPhone and reconnected them and still get the same problem. My WiFi connection and the Bose app are good to go. I'm wondering if the desktop app just doesn't sync to the Bose speaker. Any help on this would be much appreciated. Thanks!