Spotify has stopped working on Alexa echo dot

[borat23]

Plan

Premium

Country

USA

Device

(echo dot)

Operating System

Spotify has stopped working my echo dot. It wont play. When I open the spotify app on my iphone, the echo dot no longer appears. It doesnt respond to voice commands. I have rebooted the echo dot, disabled and enabled the skill. nothing works. 

[Fatimaddp]

I have the same problem, if you come up with a solution let us know !!

[borat23]

none of the troubleshooting steps online worked. so i just unplugged my echo dot and plugged it back in and spotify works again,

[Mario]

Hey there @borat23 and @Fatimaddp,

Thank you for your posts. We're happy to help.

Can you confirm if the issue still persists? We recommend you to do the same as @borat23 mentioned - to unplug your echo dot and then plug it in again.

Also - can you let us know if you experience this with one device or more devices?

Keep us posted. We'll have an eye open for your reply.

Cheers!

[aaltaras]

I have the same issue, Spotify has stopped working on Alexa echo dot, but working on Alexa echo.

[Jeremy]

Hey there @aaltaras,

Thank you for your post.

Can you confirm if you followed the troubleshooting steps that's provided in this thread?

Also - does this occur on one specific device or multiple devices?

We'll keep an eye out for your reply 🙂

Cheers!

[aaltaras]

Hi, 

Thanks for your reply I follow all the troubleshooting steps but nothing help, disconnect, unlink the account nothing help.

I have 2 different Echo device, the issue is only with Echo dot (old one) with another Echo device I don't have any problem.

Maybe it is an old version of the device?

Thanks

[Ver]

Hey @aaltaras,

Thanks for keeping us posted 🙂

Can you check if the device firmware is up-to-date? It's important that your device is up to speed with any software updates available. 

It's also a good idea to restart the router and to try again. 

Keep us in the loop! We'll be right here if you have any further questions.

[aaltaras]

Hi, 

I double-check and firmware is up to date and restart the router at my home, nothing helps.

when asking Alexa to play some song from Spotify it keeps saying "To play Spotify enable the skill and link your account"

[Jeremy]

Hey there @aaltaras,

Thank you for your reply.

Can you try to you try to log in with another account - such as a friend's or a family member's to see if the issue persists?

Also - can you check the device is set in the right region?

Keep us posted 🙂

Cheers!

[Cinderfallai]

@Jeremy I am having the same issue and tried the troubleshooting noted in this thread. I get the same Alexa response when I ask it to play Spotify “ To play Spotify enable the skill and link your account". This is occurring with 2 Echo Dots 4th gen.

Echo Dot - 4th gen
USA Region

Spotify Premium

[Eni]

Hey @Cinderfallai, 

Thanks for getting in touch about this here in the Community 🙂 

Could you log in with a friend's account to check if the issue persists with that account?

Also, would you mind trying it with a different internet connection?

Cheers - let us know how it goes!