Spotify links always leads to the home page

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Spotify links always leads to the home page

Dltnx
Casual Listener

Plan

Free

Country

Belgium

Device

Acer R11

Operating System

Chromebook

 

My Question or Issue

Hello,

I don't know if I am the only one to have this problem but when I follow a Spotify link (album, title, playlist, ect), it always leads me to the home page of Spotify instead. This is really annoying.

Any suggestions?

 

3 Replies

Petya
Community Legend

Hey there @Dltnx

 

Welcome to the Spotify Community and thanks for posting here.

 

Just to confirm, have you tried reinstalling the Spotify app? We suggest you also restart the device after the new installation. 

 

Also, do you experience this across other devices as well? 

 

If the issue persists, feel free to send us a screen recording. Giving us your Spotify version would also be helpful.

 

Hope this helps. Keep us posted! 

PetyaModerator
 
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Dltnx
Casual Listener
Hello,
Thanks for your answer.
I forgot to mention I'm using the web player, not the app. It occurs both on Chromebook and Windows 10 (using Google Chrome each time)

Xenia
Moderator
Moderator

Hello @Dltnx,

 

Thanks for the additional info!

 

OK, so just to confirm - this is only happening when using the Web Player? Is it possible for you to try it on a different device or with another browser on the Windows 10?

 

Also, would you mind downloading the app to check if this will solve the issue? Head to the FAQ here to find out how to install the app on your Chromebook.

 

To make sure it's not an issue with your Spotify account itself, it would help if you could try logging into another account to test if you'll get the same result.

 

Should the issue persist, it would be great if you could provide some extra info, so that our tech team can look into this in detail. You'll find a template for that here under Report your issue.

 

Let us know how you get on. We'll be on the lookout for your reply 🙂

XeniaModerator
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