Spotify no longer connects to Sonos speakers

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Spotify no longer connects to Sonos speakers

boivins-ca
Casual Listener

About two days ago (Aug 8th 2019), Spotify no longer connects to my Sonos speakers.  This has been working up until then.

Logged in to Spotify, I see my Sonos speakers, try to connect and nothing happens.  Using Apple phone, Windows 10 Surface.  Neither work.

Removed the Spotify service on Sonos and re-added.  Restarted both devices, reset the Sonos speakers (unplugged, replugged).  Nothing seems to work. 

 

Plan

Premium

Country

Canada

Device

iPhone 6 and Surface Pro WIndows 10.

Operating System

iOS 12.4, Windows 10

 

My Question or Issue

 

47 Replies

Eni
Moderator
Moderator

Hi @Tobyonecanobi

 

Thanks for keeping us in the loop and for trying all these troubleshooting steps.

 

Since it seems that the issue only persists on your account, a possible workaround would be to create a new account and see if that makes the difference. If that's the case you can use the steps here to transfer your music collection.

 

Additionally, if you're the owner of the Premium Family plan you'll be able to cancel your subscription following these steps and re-subscribe on your new account. Then, you'll be able to invite your family members again. 

 

Let us know how it goes 🙂

EniModerator
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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

spontsz
Casual Listener
Solution for me was to makre sure my spotify app device is on same wifi as sonos devices
If you have two or more wifi networks within the same router, let´s say a 2.4GHz and another 5GHz wifi then I got the problem with the spotify app. If all are on the same (in 2.4GHz in my case) all is good. Permanently.

macromaniac
Newbie

Try:

installing / reinstalling on spotify desktop on a computer on the same network as the speaker.

Then, while you are playing a song on the spotify app on your phone to your phone speakers, try to play a song from the desktop to the sonos speaker.

 

After doing this it started working on the mobile app.  I think spotify stores devices on the app and reinstalling doesn't re-fetch them, so we force a device re-fetch by updating the "now playing".

slapify
Newbie

Same here!

MattSuda
Rock Star 24
Rock Star 24

Hey @slapify 

 

Sorry to hear about this.

 

I think there is a current issue at Spotify.

 

On my end the Web Player and TV apps aren't working at the moment and might be also affecting Connect.

 

Hopefully it will be resolved soon.

MattSudaRock Star 24
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Note: I'm not a Spotify employee.

MafeG
Moderator
Moderator

Hi folks, 

 

Thank you for posting!

 

@slapify Please let us know if you've followed the troubleshooting shared on this thread. It has helped other users, it might work for you too.

 

We'll be on the lookout. 

MafeGModerator
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jennylouie
Newbie

Spotify stopped playing on my Sonos speakers today after noon. I connect to speakers, play and nothing can be heard. Volume is turned up and music is playing, but not through speakers. Sonos are updated to latest version and all devices/apps are on same network.

 

Sonos are playing fine with other apps.

 

Can someone share their troubleshooting steps in detail so we can try to resolve?

MafeG
Moderator
Moderator

Hi @jennylouie,

 

Welcome to the Community and thank you for posting.

 

The team is aware of this issue with third party devices and is working on it. 

 

We're not able to provide you with a timeframe for a fix, but we can recommend keeping the app updated.

 

Let us know if we can help you with anything else.

 

Take care!

MafeGModerator
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“When the power of love overcomes the love of power, the world will know peace. - Jimi Hendrix
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